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- Tasks: As an F&B Host, you'll greet and entertain customers, ensuring they have a memorable experience.
- Company: Join Grosvenor Casinos, the UK's most loved casinos, at the heart of community fun.
- Benefits: Enjoy flexible part-time hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be the face of fun and hospitality, creating unforgettable moments for guests in a lively atmosphere.
- Qualifications: Bring a positive attitude, hospitality experience, and a passion for exceptional customer service.
- Other info: Must be available for shifts, including weekends and bank holidays.
We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.
As an F&B Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guests expectations.
You will:
- Be customer obsessed and carry out your duties in a manner that will ensure that all customers have an amazing experience with us and can’t wait to return
- Be familiar and conversant with current promotions and products available to ensure that the customer can make the most of their visit
- Proactively offer and provide a friendly, efficient and prompt service of food and beverages - only delivering products you are proud of!
- Be aware of daily / weekly targets and contribute positively towards them
- Display a friendly and enthusiastic manner, responding positively to all customer requests in a polite and efficient way
- Replenish stocks so that the customer always has the opportunity to access products at all times
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Sound communication skills
- Comfortable with change and ability to embrace new ways of working
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information:
- 24 hour contract
- Seniority level: Not Applicable
- Employment type: Part-time
- Job function: Customer Service
- Industries: Gambling Facilities and Casinos
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F & B Host
✨Tip Number 1
Familiarise yourself with Grosvenor Casino's current promotions and offerings. This knowledge will not only impress during your interview but also show your genuine interest in the role and the company.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight moments where you went above and beyond to ensure a great experience for customers, as this aligns perfectly with the F&B Host role.
✨Tip Number 3
Show your enthusiasm for the hospitality industry. Engage with the interviewers about trends in food and beverage service, and express your passion for creating memorable experiences for guests.
✨Tip Number 4
Be prepared to discuss your flexibility with working hours. Since the role requires shifts at various times, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace F & B Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being an F&B Host at Grosvenor Casino entails. Familiarise yourself with their customer service expectations and the importance of creating a welcoming atmosphere.
Tailor Your CV: Highlight any previous experience in hospitality or customer service roles. Emphasise your ability to create memorable experiences for customers and your passion for delivering excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities that make you a great fit, such as your positive attitude and ability to work well under pressure.
Showcase Relevant Skills: In your application, be sure to mention skills that align with the job description, such as communication skills, teamwork, and adaptability. Provide examples of how you've demonstrated these skills in past roles.
How to prepare for a job interview at Grosvenor Casino
✨Show Your Passion for Customer Service
As an F&B Host, your role revolves around creating memorable experiences for customers. Be prepared to share examples of how you've gone above and beyond in previous roles to ensure customer satisfaction.
✨Know the Menu and Promotions
Familiarise yourself with the current food and drink offerings at Grosvenor Casino. Being able to discuss menu items and promotions confidently will demonstrate your enthusiasm and readiness for the role.
✨Exude Positivity and Enthusiasm
Grosvenor Casinos values a friendly atmosphere. During the interview, maintain a positive attitude and show your enthusiasm for the hospitality industry. This will help convey that you are a great fit for their team.
✨Prepare for Shift Work Questions
Since the role requires flexibility with shifts, be ready to discuss your availability and willingness to work during weekends and bank holidays. Highlight any previous experience you have with shift work to reassure them of your adaptability.
