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- Tasks: Provide front line technical support and assist the Customer Service team.
- Company: Join a dynamic team focused on delivering exceptional customer service.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a fast-paced environment where your skills make a real impact.
- Qualifications: Must have customer service experience and be technically minded.
- Other info: Ideal for those looking to enhance their technical and communication skills.
The predicted salary is between 28800 - 43200 £ per year.
This role is required to provide assistance to the Customer Service team providing front line support through their contact centre operation. Reporting into the Manager, the ideal candidate would be technically minded, and coming from a Customer Service or Contact Centre background.
Duties:
- Maintain and improve systems
- Log, monitor and repair system bugs
- Manage workflow scripts
- Manage administrative tasks, including creating and updating letter and email templates
- Manage information and general administration of the website pages
- Provide best practice information with colleagues
- Support in delivering user training
- Acting as point of contact for system related enquiries and faults, providing updates
Requirements:
- Technically minded with experience providing support to users
- Excellent customer service skills
- Experience in working with CRM and communication systems
- Understanding of Microsoft office tools including Excel, Word, and Outlook
- Strong communication skills verbally as well as written
- Confident working in a fast-paced environment
- Well organised with good attention to detail
Please apply for a chance to be considered and further information.
Technical Support Advisor employer: Faith Recruitment
Contact Detail:
Faith Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Familiarise yourself with common CRM and communication systems. Being able to discuss your experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your technical troubleshooting skills. Prepare to share examples of how you've resolved system issues in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Practice your customer service scenarios. Think about how you would handle difficult situations or user complaints, as showcasing your excellent communication skills is key for this role.
✨Tip Number 4
Get comfortable with Microsoft Office tools, especially Excel and Word. Be ready to discuss how you've used these applications in previous roles, as they are essential for managing administrative tasks.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. Use specific examples from your previous roles that demonstrate your ability to provide support and manage administrative tasks.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Technical Support Advisor role. Mention your experience with CRM systems and Microsoft Office tools, and how these skills will help you excel in the position.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Discuss any experiences where you successfully managed system-related enquiries or resolved issues in a fast-paced environment.
How to prepare for a job interview at Faith Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific tools and systems you've worked with, especially CRM and communication systems, as well as your experience with Microsoft Office tools like Excel and Word.
✨Demonstrate Customer Service Experience
Since this role involves providing front line support, share examples from your previous roles where you successfully resolved customer issues. Emphasise your ability to maintain a positive attitude and deliver excellent service even in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to technical support. Think of scenarios where you had to troubleshoot a problem or manage a workflow script, and be ready to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
