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- Tasks: Inspire and teach customer service and business skills to students in a dynamic environment.
- Company: Join Novus, a leading provider of prison education with over 30 years of experience.
- Benefits: Enjoy 40 days annual leave, retail discounts, and a cycle to work scheme.
- Why this job: Make a real difference in students' lives while fostering a love for learning.
- Qualifications: Teaching qualification and commitment to obtain outstanding qualification within 12 months required.
- Other info: Work in a supportive team at HMP Northumberland, focused on positive change.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about shaping and inspiring the workforce of tomorrow? We are looking for a creative, dedicated, and enthusiastic Customer Service & Business Skills Teacher to join our vibrant team! If you are committed to delivering engaging lessons, making a difference in students' lives, and fostering a love for learning, we want to hear from you. Step into a role where your passion, creativity, and dedication will inspire our learners to reach their full potential and thrive in a supportive, dynamic environment!
We have a great opportunity available to join Novus, our prison education provider at HMP Northumberland as a Customer Service & Business Skills Teacher. This position is offered on a permanent basis, 37 hours per week.
Who are Novus?
Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include MOL, Total People, UCEN, and LTE Group Operations. We are currently rated 'Good' by Ofsted and have partnerships with over 1000 industry and employer partners to ensure our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.
Site Information
HMP Northumberland is a Category C men's prison, located in Morpeth near the village of Acklington in Northumberland, England. The team's aim is to create an environment in which staff and prisoners feel safe and where causes of prison stress are minimised. The prison's mission is to provide a secure, safe, and rehabilitative environment that encourages positive change and prepares inmates for a successful reintegration into society.
Role Responsibilities
Please see the attached role profile for an overview of general role responsibilities. Specific details pertaining to the nature of the role are shared during the interview process.
Skills, Qualifications and Experience
- Teaching qualification and where applicable, relevant subject specialist qualification - with a commitment to obtain the outstanding qualification within 12 months
- Level 2 qualification in Literacy and Numeracy
- Hold Qualified Teacher Status (QTS)/ Qualified Teacher Learning and Skills (QTLS) or commit to work towards within a specified timeframe (Applies to Teachers in YOI only)
Benefits
- 40 days annual leave plus 8 bank holidays
- 2 hours for wellbeing / personal development per week
- Significant Pension contributions
- Retail Discounts
- Employee Assistance Program
- Cycle to work scheme
Safeguarding
The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre-screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.
Equal Opportunities Statement
Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK's rich diversity and vibrancy.
The closing date for this job advert is 26/06/2025. However, sometimes the job advert may close early if we receive a good response.
Customer Service/Business Skills Teacher at HMP Northumberland employer: Novus
Contact Detail:
Novus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Business Skills Teacher at HMP Northumberland
✨Tip Number 1
Familiarise yourself with Novus and their mission in prison education. Understanding their values and the impact they aim to have on learners will help you align your teaching philosophy with theirs during the interview.
✨Tip Number 2
Prepare to discuss your teaching methods and how you engage students, especially in a challenging environment like a prison. Think of specific examples where you've inspired learners or adapted your approach to meet diverse needs.
✨Tip Number 3
Research the specific challenges faced by learners in a prison setting. Being able to articulate your understanding of these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Novus if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service/Business Skills Teacher at HMP Northumberland
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Customer Service & Business Skills Teacher position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any teaching experience you have, particularly in customer service or business skills. Include specific examples of how you've engaged students and fostered a love for learning.
Show Your Passion: Express your enthusiasm for teaching and your commitment to making a difference in students' lives. Use your cover letter to share personal anecdotes or experiences that demonstrate your dedication to education and student success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an educational setting.
How to prepare for a job interview at Novus
✨Show Your Passion for Teaching
Make sure to express your enthusiasm for teaching and shaping the future workforce. Share specific examples of how you've inspired students in the past, as this role is all about making a difference in learners' lives.
✨Demonstrate Your Creativity
Prepare to discuss innovative teaching methods you've used or plan to use. Highlight how you can engage students in a prison environment, making learning both enjoyable and effective.
✨Understand the Unique Environment
Familiarise yourself with the challenges and opportunities of teaching in a prison setting. Show that you understand the importance of creating a safe and rehabilitative environment for both staff and inmates.
✨Highlight Your Qualifications
Be ready to discuss your teaching qualifications and any relevant subject specialist qualifications. If you're working towards additional certifications, mention your commitment to professional development and how it aligns with the role.
