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- Tasks: Manage live traffic, assist users, and ensure a safe bus station environment.
- Company: Join one of Edinburgh's largest employers in a dynamic city centre location.
- Benefits: Enjoy flexible shifts, full training, and up to 33 days holiday per year.
- Why this job: Perfect for those seeking a customer-focused role with growth opportunities and a supportive team culture.
- Qualifications: Strong customer service skills, teamwork, problem-solving, and IT knowledge required.
- Other info: Full training provided; must be flexible to work weekends and evenings.
The predicted salary is between 28000 - 42000 £ per year.
Pertemps are currently working alongside one of Edinburgh's largest employers to recruit for Station Operations Assistants to work within Edinburgh Bus Station in the City Centre. If you have strong customer service skills and are looking for a new challenge this could be the role for you! Full training will be provided.
Opportunities for First Aid training, Overtime available.
Shift Pattern: 7 days on, 3 off. Then 7 days on 4 off. Working on rotation between 06.15-14.45 or 14.15-22.40.
Rate of pay:
- Weekday Standard - £13.48
- Weekday unsociable (Monday - Friday 6am-7am, 9pm - 12am) - £17.24
- Weekend standard (Sat&Sun, 7am-9pm) - £16.38
- Weekend unsociable (Sat&Sun 6am-7am, 9pm-12am) - £20.14
You must be fully flexible to work Monday to Sunday.
Duration: Ongoing temporary assignment. Up to 33 days holiday per year.
The successful candidate will carry out the following duties:
- Managing live traffic movements.
- Service provision to users of the bus station.
- Ensuring that all facilities and areas of the bus station are in a safe and clean condition.
- Assist in managing/developing and improving services and facilities at the bus station.
- Ensuring that agreed levels of service are maintained.
What we are looking for:
- Ability to work within a team environment, with both internal and external partners.
- Ability to interact with users of the bus station and provide clear and accurate information on services.
- High level of customer service.
- Strong problem solving skills.
- A degree of tact, diplomacy and sensitivity, both personal and political nature.
- A can-do attitude.
- Literacy and strong IT knowledge.
- Strong communication skills.
- Excellent awareness of Health and Safety requirements.
- Preferably experience of working within a live traffic environment.
Personal attributes:
- Well presented.
- Enthusiastic.
- Resilient.
- Motivated and eager to work to high standards during all shifts.
- Good listening skills.
- Work using your own initiative or as part of a team.
- Highly reliable.
- Excellent observation skills due to the high level of health and safety requirements.
If you are interested in the role and have the relevant skills and flexible with shifts please apply via this advert.
Station Operations Assistant employer: Pertemps Scotland
Contact Detail:
Pertemps Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Operations Assistant
✨Tip Number 1
Familiarise yourself with Edinburgh Bus Station and its operations. Understanding the layout, services offered, and peak times can give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter at a bus station. Think about how you would handle difficult customers or provide information clearly and concisely.
✨Tip Number 3
Highlight any previous experience in live traffic environments or similar roles during your discussions. This will demonstrate your ability to adapt quickly and manage the dynamic nature of the job.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Being open about your availability can make you a more attractive candidate, especially since the role requires working weekends and unsociable hours.
We think you need these skills to ace Station Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. Emphasise your ability to work in a team and your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the bus station's operations.
Highlight Flexibility: Since the role requires flexibility with shifts, clearly state your availability in your application. This shows that you are ready to meet the demands of the job.
Showcase Relevant Skills: In your application, highlight your literacy, IT knowledge, and communication skills. These are crucial for interacting with users and managing live traffic movements effectively.
How to prepare for a job interview at Pertemps Scotland
✨Showcase Your Customer Service Skills
As a Station Operations Assistant, strong customer service skills are crucial. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Teamwork and Communication
This role requires working closely with both internal teams and external partners. Highlight your ability to collaborate effectively and communicate clearly, especially in high-pressure situations.
✨Emphasise Problem-Solving Abilities
The job involves managing live traffic movements and ensuring safety. Prepare to discuss instances where you've identified problems and implemented solutions, showcasing your proactive approach.
✨Exhibit Flexibility and Reliability
Given the shift patterns and the need for flexibility, express your willingness to adapt to various schedules. Share experiences that demonstrate your reliability and commitment to maintaining high standards.
