Ecommerce Support Analyst

As a rapidly expanding healthcare brand, we’re on the lookout for exceptional characters with a can-do attitude to join our outstanding team of visionary thinkers. With a background in healthcare spanning 15 years, we’re a new brand that’s riding a massive wave of growth to take us to the next level.

If you truly want to create a positive impact on the world, Vivactive could be the place for you. We seek the best and the brightest around to join our fast-paced, innovation-lead environment where your intelligence, organisational and analytical skill set will come in to their own.

We’re a supportive company that encourages you to step outside of your usual comfort zone with exceptional opportunities for career progression. Today, we’re looking to recruit an E-commerce Support Analyst where you’ll hit the ground running to work dynamically with our IT and third-party development teams.

A key part of the role will be reviewing website content and functionality to find bugs/issues, managing the process from reporting to deployment, as well as supporting during project testing and deployment. You’ll have the opportunity to input on new projects/website developments, researching the best-in-class to find ways to help improve our customer journey, alongside supporting the wider business with ad-hoc tasks.

E-commerce Support Analyst

Your duties and responsibilities across the department will vary, but will include:

Proactive bug finding, as well as management of bi-directional bug and issue reporting

New project and support fix testing with reporting and logging

Reporting on site performance and customer interaction to drive improvements

Supporting e-commerce growth with new project research, analysis and reporting

Produce project updates for key stakeholders and the wider company

Support the business by delivering on ad hoc tasks and projects as and when requested

As well as excellent verbal and written communication skills, as a successful candidate, you’ll need:

Ability to work in a fast-paced office environment with the skills to multitask and prioritise workloads

Experience of working in a support environment – JIRA or similar

Analytical and problem-solving capabilities with incredible attention to detail

Outstanding research capabilities with reports that you’re proud to own

Experience of working within a retail or e-commerce environment

Flexibility to change and adapt to the needs of the business

Experience of working on project creation is desirable

Magento experience is desirable

Competitive salaries are in line with experience. This is a full-time role, 4 days on-site in Telford, 1 day working from home

Apply with your C.V., current salary and a covering letter explaining why you would be an excellent candidate

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