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- Tasks: Join our team as a Dutch-speaking Customer Service Agent, processing orders and resolving queries.
- Company: Work with a leading global pharmaceutical company making a difference in healthcare.
- Benefits: Enjoy remote work flexibility, corporate perks, and a supportive team environment.
- Why this job: Gain valuable experience in a fast-paced industry while enhancing your customer service skills.
- Qualifications: Fluent in Dutch, with prior experience in order processing or customer support preferred.
- Other info: This is a temporary 6-month contract, requiring some office presence in Chester.
The predicted salary is between 28800 - 42000 £ per year.
Our client, a global pharmaceutical company, is currently looking for a Dutch speaking Customer Service Representative with strong order processing skills to join their team in Chester on a full time, 6-month temporary contract (35 hours per week). This office works on a hybrid basis (3 days in office) so does require someone to be living within a commutable distance of Chester.
Responsibilities include:
- Taking orders from customers (in English and Dutch), often requiring product knowledge and query resolution, and then processing them in SAP.
- Liaising with customers over the phone, email, chat and tickets to ensure the quality resolution of all customer requests and issues.
- Determining through root cause analysis, solutions to customer issues.
Requirements:
- Business fluency in Dutch.
- Previous experience working in an order processing/customer support role preferably within a fast-paced global business.
- Exposure to working in the pharmaceutical, medical or life science sectors would be of distinct advantage.
- Strong knowledge of MS Office.
- Recent use of SAP will be seen as being highly beneficial.
Customer Service Centre Agent (Dutch Speaking - Remote Working) employer: Park Street People
Contact Detail:
Park Street People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Agent (Dutch Speaking - Remote Working)
✨Tip Number 1
Familiarise yourself with the pharmaceutical industry and its terminology. Understanding the products and services offered will not only help you in customer interactions but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your SAP skills before the interview. If you have recent experience, be ready to discuss specific scenarios where you used SAP effectively to resolve customer issues or process orders.
✨Tip Number 3
Practice your Dutch language skills, especially in a customer service context. Being able to handle queries fluently in both English and Dutch will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
We think you need these skills to ace Customer Service Centre Agent (Dutch Speaking - Remote Working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and order processing. Emphasise any relevant roles where you've used SAP or worked in the pharmaceutical sector.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your fluency in Dutch and how your skills align with the job requirements, particularly in resolving customer queries.
Showcase Relevant Skills: When detailing your experience, focus on your ability to handle customer inquiries across different channels (phone, email, chat). Highlight your problem-solving skills and any specific examples of root cause analysis you've conducted.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Park Street People
✨Brush Up on Your Dutch
Since the role requires business fluency in Dutch, make sure to practice your language skills. Be prepared to answer questions in both English and Dutch, as this will demonstrate your proficiency and comfort with the language.
✨Know Your Order Processing
Familiarise yourself with order processing systems, especially SAP, as recent experience with it is highly beneficial. Be ready to discuss any previous roles where you handled orders or customer support, highlighting your relevant skills.
✨Research the Pharmaceutical Industry
Understanding the pharmaceutical sector can give you an edge. Brush up on basic industry knowledge and be prepared to discuss how your experience aligns with the company's needs, especially if you've worked in similar environments before.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare to discuss how you would handle specific situations, focusing on your problem-solving skills and ability to provide quality resolutions.
