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- Tasks: Manage overdue accounts and provide top-notch customer service.
- Company: Join a purpose-driven B Corp redefining financial inclusion in the UK.
- Benefits: Enjoy a competitive salary, flexible working, and 25 days annual leave plus your birthday off!
- Why this job: Be part of a mission to empower individuals and challenge traditional lending norms.
- Qualifications: Experience in collections and strong communication skills are essential.
- Other info: Participate in a four-day work week pilot after probation.
The predicted salary is between 19275 - 26813 £ per year.
Are you a an experienced Litigation Collections Specialist looking for a new opportunity? Our client, a purpose-driven company based in Manchester City Centre, is on the hunt for a Collections Specialist to join their team. With a mission to redefine financial inclusion, the company offers bespoke lending solutions to UK homeowners. Enjoy a competitive basic salary of £32,094 per annum, plus a bonus. Benefit from a flexible working scheme, with hybrid working available after probation, and a four-day working week pilot scheme in progress. You’ll also receive up to 25 days of annual leave plus bank holidays, and your birthday off every year! Our client is a Certified B Corp with a social purpose, committed to empowering individuals and fostering long-term financial well-being. They challenge traditional norms with innovative lending solutions designed to support those overlooked by conventional financial institutions. As a Litigation Collections Specialist, you’ll be responsible for: Managing customer accounts that are over 7 months in arrears. Delivering exceptional customer service and building individual relationships. Conducting income and expenditure reviews and setting up payment plans. Handling difficult calls and supporting vulnerable customers responsibly. Working exclusively with the company’s customers to build lasting relationships. Package and Benefits …
Litigation Collections Specialist employer: Fintelligent Search Careers
Contact Detail:
Fintelligent Search Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Litigation Collections Specialist
✨Tip Number 1
Familiarize yourself with the company's mission and values, especially their focus on financial inclusion. This will help you align your responses during interviews and demonstrate your commitment to their purpose-driven approach.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your ability to manage customer accounts in arrears. Highlight instances where you successfully built relationships and provided exceptional customer service, as these are key aspects of the role.
✨Tip Number 3
Practice handling difficult conversations by role-playing scenarios with a friend or mentor. This will help you feel more confident when discussing sensitive topics with vulnerable customers, which is crucial for this position.
✨Tip Number 4
Research the latest trends in collections and lending solutions, particularly those that focus on social impact. Being knowledgeable about innovative practices will set you apart and show your enthusiasm for the industry.
We think you need these skills to ace Litigation Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Litigation Collections Specialist. Focus on relevant skills such as managing customer accounts, delivering exceptional customer service, and handling difficult calls.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for financial inclusion and your alignment with the company's mission. Mention specific experiences that demonstrate your ability to support vulnerable customers and build lasting relationships.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully managed challenging situations in collections. Highlight your approach to conducting income and expenditure reviews and setting up payment plans.
Research the Company: Familiarize yourself with the company's values and their commitment to social purpose. This will help you tailor your application and show that you are genuinely interested in being part of their mission to redefine financial inclusion.
How to prepare for a job interview at Fintelligent Search Careers
✨Show Your Experience
Be prepared to discuss your previous experience in litigation collections. Highlight specific cases where you successfully managed accounts in arrears and the strategies you used to resolve them.
✨Demonstrate Empathy
Since the role involves handling vulnerable customers, it's crucial to showcase your ability to empathize and build relationships. Share examples of how you've supported customers in difficult situations.
✨Understand the Company's Mission
Research the company's purpose-driven approach and their commitment to financial inclusion. Be ready to explain how your values align with theirs and how you can contribute to their mission.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling difficult calls or conducting income and expenditure reviews to demonstrate your skills in real-time.
