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For Companies At a Glance
- Tasks: Lead and transform repairs services while ensuring high-quality delivery and customer satisfaction.
- Company: MMP Consultancy is a dynamic firm focused on enhancing public sector housing services.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Join a mission-driven team that values innovation, community engagement, and operational excellence.
- Qualifications: Experience in housing repairs management and strong leadership skills are essential.
- Other info: This is a permanent role based in Kent, offering a chance to shape the future of housing services.
The predicted salary is between 65000 - 85000 £ per year.
MMP Consultancy is currently seeking a Head of Repairs for a Housing Association in Kent. An experienced Public Sector Housing head of service with Repairs and Maintenance experience from a strategic and operational perspective.
Details
- Rate: £75,000 to £80,000 per annum
- Contract: Permanent
- Location: Kent
Key Responsibilities:
- Strategic Leadership: Deliver the strategic direction for responsive repairs, ensuring alignment with organisational goals and regulatory standards.
- Service Transformation: Lead the transformation and continuous improvement of repairs services, incorporating modern working practices, digital tools, and resident engagement.
- Expert Advisory: Act as subject matter expert on repairs delivery, advising senior leadership, the board, and external partners.
- Operational Excellence: Ensure the efficient running of the iNHomes (DLO) service, including scheduling, diagnostics, and quality assurance.
- Responsive Repairs Delivery: Oversee the delivery of all responsive repairs, ensuring works are completed safely, to high standards, and within agreed timescales (emergency, urgent, and routine).
- Cost and Time Management: Drive repair management to minimise turnaround time and costs, while maintaining property condition standards.
- Subcontractor Management: Manage subcontracted works within the responsive repairs service, ensuring compliance with procurement policies and frameworks.
- Budget Management: Take responsibility for managing a large-scale operational budget and ensure service delivery within financial plans.
- Performance Improvement: Use data and performance insights to drive operational efficiency, reduce failure demand, and increase right-first-time delivery.
- Customer Experience: Champion a high-quality customer experience, ensuring the repairs service meets the needs of all residents, including those with vulnerabilities.
- Complaint Resolution: Resolve complex or high-profile complaints, ensuring learning is captured and embedded.
- Resident Engagement: Incorporate resident voice into service design, tailoring repairs to meet their needs.
- Team Leadership: Lead, manage, and develop a multidisciplinary team of repairs professionals, promoting a culture of high performance, ownership, and safety.
- Workforce Development: Ensure the workforce is equipped, trained, and motivated to meet current and future service demands.
- Health & Safety: Ensure robust health and safety processes are in place across all areas of repairs delivery, including lone working, PPE, and dynamic risk assessments.
- Regulatory Compliance: Oversee housing health and safety repairs obligations, including compliance with Awaab's Law, damp and mould standards, and the Ombudsman's Complaint Handling Code.
Key Qualifications and Skills:
- Proven experience in managing and leading responsive repairs services or similar operational functions within the housing sector.
- Strong knowledge of housing regulations, health and safety standards, and best practices in repairs and maintenance.
- Excellent leadership skills with the ability to inspire and develop high-performing teams.
- Strong strategic and operational planning skills, with experience in budget management and cost control.
- Proficient in using data and performance insight to drive improvements.
- Exceptional communication and stakeholder management skills, with experience in working with senior leadership, external partners, and residents.
- A commitment to delivering excellent customer service and a proactive approach to problem-solving.
Contact Detail:
MMP Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Repairs
✨Tip Number 1
Network with professionals in the housing sector, especially those who have experience in repairs and maintenance. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Familiarise yourself with the specific regulations and standards mentioned in the job description, such as Awaab's Law and the Ombudsman’s Complaint Handling Code. Being well-versed in these areas will demonstrate your commitment to compliance and operational excellence during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in leading teams and managing budgets. Be ready to provide examples of how you've driven performance improvements and enhanced customer service in past roles, as these are key aspects of the Head of Repairs position.
✨Tip Number 4
Research MMP Consultancy and the Housing Association in Kent to understand their values and goals. Tailor your conversations during interviews to align your vision for repairs services with their organisational objectives, showcasing how you can contribute to their success.
We think you need these skills to ace Head of Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing responsive repairs services and your knowledge of housing regulations. Use specific examples that demonstrate your leadership skills and operational planning abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your strategic leadership experience and how you can drive service transformation and improve customer experience.
Showcase Relevant Achievements: In your application, include quantifiable achievements related to budget management, performance improvement, and team leadership. This will help illustrate your capability to meet the demands of the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MMP Consultancy
✨Showcase Your Strategic Vision
Prepare to discuss your strategic approach to repairs and maintenance. Highlight how you have aligned service delivery with organisational goals in previous roles, and be ready to share specific examples of successful transformations you've led.
✨Demonstrate Operational Excellence
Be prepared to talk about your experience in managing operational budgets and ensuring efficient service delivery. Discuss how you've used data to drive performance improvements and reduce turnaround times in past positions.
✨Engage with Resident Needs
Emphasise your commitment to customer experience by sharing examples of how you've incorporated resident feedback into service design. Show that you understand the importance of tailoring repairs to meet diverse needs, especially for vulnerable residents.
✨Highlight Leadership Skills
Discuss your leadership style and how you've developed high-performing teams in the past. Be ready to provide examples of how you've inspired and motivated your team, as well as how you've handled complex complaints or challenges.
