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- Tasks: Support partners and customers with technical queries and training on Hikvision products.
- Company: Join Hikvision, the global leader in video surveillance with over 50,000 employees worldwide.
- Benefits: Enjoy opportunities for professional development, remote work options, and a dynamic team environment.
- Why this job: Be part of a reputable company driving innovation in security technology while enhancing your skills.
- Qualifications: IT network design and CCTV system design experience are essential; a team player attitude is a must.
- Other info: Opportunity to travel across the UK and Ireland for on-site support and training.
The predicted salary is between 36000 - 60000 £ per year.
Hikvision UK Ltd is the UK branch of Hikvision, which is the world’s leading video surveillance manufacturer. We are looking for a Pre-Sales Technical Engineer based in the North West who can work with integrators, distribution partners and end users to create and support new opportunities and internal projects, whilst ensuring that issues are resolved in a timely and professional manner. The ideal candidate will be a team-player who is able to compose themselves in such a way that Hikvision’s business performance and reputation are upheld, helping us to create sustained business growth.
- Provide technical support to distribution partners and installers by phone, e-mail and Internet with questions about the entire product line regarding operational uses and issues or projects (installation, network and related technology).
- Provide ‘on-site’ technical support to distribution partners and installers where required in UK and Ireland.
- Identifying and supporting the training and development needs within partners and customers through sales team request and regular consultation.
- Provide coaching and professional development to team-members in order to enhance their product knowledge, technical acumen, and technical sales skills.
- Opportunistically pursue additional business development opportunities within partners and customers leading to the increased use of Hikvision products and solutions.
- Monitor customer support for technical solutions proposed throughout the sales process, and alert the sales and account teams to potential technical risks impacting on deal closure.
- Assisting in designing and expanding training and development programs based on both the organisation’s and the individual’s needs.
- Deliver and support demonstrations, training and exhibitions or roadshows relating to Hikvision products and solutions.
- Maintain and develop the companies adopted CRM system ensuring all data relating to customers, projects and support tickets are accurate and up to date.
- Support and resolve any technical issues related to Hikvision products and solutions, and liaise with colleagues in local or worldwide locations if and when necessary.
- Monitor and report on technical support activities and provide relevant management information when requested.
- Attend regular training meetings to maintain and further develop new relevant knowledge and skills based on the market and the company’s products and solutions.
- The ability to prioritize and assess issues promptly and identify options to improve quality and training processes.
- IT network design skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience.
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration.
Technical Engineer Network employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer Network
✨Tip Number 1
Familiarise yourself with Hikvision's product line and the latest trends in video surveillance technology. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work with Hikvision products. Attend relevant trade shows or webinars to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss your experience with IT network design and CCTV systems during the interview. Be ready to provide examples of how you've successfully resolved technical issues in previous roles.
✨Tip Number 4
Showcase your ability to train and support others by sharing specific instances where you've coached team members or clients. Highlighting these skills can set you apart as a candidate who adds value beyond technical expertise.
We think you need these skills to ace Technical Engineer Network
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, network design, and any previous roles that involved working with integrators or distribution partners. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Hikvision's goals and how you can contribute to their business growth and reputation.
Showcase Technical Skills: Clearly outline your IT network design skills and experience with IP and analogue CCTV systems. Provide examples of past projects or challenges you've overcome that relate to the job description.
Highlight Team Collaboration: Since the role requires working closely with team members and partners, include examples of successful teamwork in your application. Emphasise your ability to coach and develop others, as well as your proactive approach to problem-solving.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
As a Pre-Sales Technical Engineer, you'll need to demonstrate your understanding of IT network design and CCTV systems. Be prepared to discuss specific projects you've worked on and how your technical skills can benefit Hikvision's product line.
✨Emphasise Team Collaboration
Hikvision values team players who can work well with integrators and distribution partners. Share examples of how you've successfully collaborated in previous roles, highlighting your ability to support and coach others.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of instances where you've resolved technical issues or improved processes, and be ready to explain your thought process and the outcomes.
✨Demonstrate Customer Focus
Since the role involves providing support to customers and partners, illustrate your commitment to customer satisfaction. Discuss how you've previously identified and addressed customer needs, ensuring their experience with technical products was positive.
