Specialist Support Officer

At Giant Group we have an exciting opportunity for Client Support Specialist to join our team. Job Title: Client Support Specialist Homebased Hours of work: 37hrs, Mon- Fri between 9AM to 6PM Job Type: Permanent We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis. To understand more about Giant Group and our services please browse our website at: As a Client Support Administrator, you will be providing completion of business-critical tasks by setting up new worker accounts, based on instructions received from clients, including ID and Right to Work checks, screening new workers, raising any issues that may be flagged, ordering workers equipment, issuing new contracts, processing extensions and terminations, and ensuring delivery of a first-class support service to internal and external clients. Taking ownership and management of shared admin and client mailboxes to ensure all queries are responded to quickly and tasks planned and completed efficiently, whilst keeping the client updated at every point. Tasks including but not limited to: accurately processing all contracts, order and track equipment, process extensions, amendments and terminations received, provide access to timesheet portals for clients, ensuring that service level agreements are met, maintained, and KPI’s met. Handle queries by liaising with colleagues, management, internal departments, external employment agencies and/or hirers on the client’s behalf (via appropriate methods i.e., telephone/email/live chat) Maintain accurate and up-to-date records of client information, including account details and correspondence, and also address client queries and concerns via email, phone, or other communication channels promptly and professionally Handle more complex or high-value client accounts with minimal supervision. Act as a point of escalation and go to for support for issues or complaints other team members can\’t resolve Ideally, you will have a business-related degree or at least 2 years’ experience of customer service/administration delivering against service level agreements. You must understand and be able to deliver a customer 1st service. You have great enthusiasm and attitude for the role, a high level of resilience and strong written and verbal communication and emotional intelligence. Proficient in Microsoft office Understanding and striving to achieve the giant people values is essential. You can only excel in this role if you are able to work as part of a team, as well as act upon your own initiative Giant advantage discount platform Employee Assistance Program Pension Salary Sacrifice Birthday leave Buy Holidays Enhanced maternity & paternity pay Support for parents returning to work Role related training & paid studies Social events We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities.