Vacature Receptie medewerker

Location: London On-site, shift schedule (occasional weekend work) Perm Salary: £28.8k We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests. Responsibilities: • To meet and greet all members and guests on entering the Club • To host the restaurant and lounges and assist with drinks service • To present and offer concierge services to our Members. • To actively promote the Club’s private areas and outlets. • To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed • To ensure exceptional levels of customer service at all times • To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated • To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently • To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom. • To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media • To ensure all guests are accommodated, according to Club standard • To become fully conversant with all Front of House related systems and equipment • To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately • To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager • To be fully conversant with all the dining options, club facilities, packages and upcoming events • To assist the Reception Manager with taking short lead meetings and private dining bookings • To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail • To be fully aware of which events are taking place at the Club in order to advise Members when requested • To carry out any reasonable request by senior management • To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures • Report any item which causes concern to staff or Members • Sole responsibility of any Duty Manager tasks on weekend shift • Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of. • Be familiar with any health and safety risks when on weekend shift