Projectleider / Coördinator

Up to £29,000 DoE Hybrid/Stroud/Remote This role provides a unique opportunity to get hands on with a wide range of tasks across all areas of the Customer Hub – from supporting the delivery of government schemes, to the management of work distribution, process price changes, provision of reporting updates, and system testing. You’ll get exposure to senior stakeholders across the business, giving you the perfect opportunity to display and develop your technical and stakeholder management skills. You’ll be key to the delivery of government schemes such as the Warm Home Discount, as well as exciting future propositions such as the Smart Export Tariff and lots more to come. As well as this, you’ll take ownership for some of the regular, mass processing tasks which help the Customer Hub tick, and help us all deliver a seamless experience to our customers. You will have specific targets and KPIs to be met in line with the company vision which will be key to your personal development. The Customer Hub is responsible for almost all customer contact and supporting processes, from sales, to billing, to supporting customers when things go wrong or they need extra help with their energy – it’s the front line for engaging with our customers. You’ll sit within the Operations Change Team, within the Customer Hub, who deal with all change and insight needs across the Customer Hub. You will have an excellent eye for detail, with a good knowledge of Salesforce, Junifer and Excel, and a range of Customer Hub processes. You’ll also be comfortable speaking to senior stakeholders, to provide updates on projects, schemes and other updates you’re working on. Carry out key tasks to support delivery of projects and government schemes, such as the Warm Home Discount. Perform key data processing and business readiness tasks to support the delivery of price changes Perform regular uploads to ensure the Customer Hub can easily deliver a seamless experience to customers, keeping us compliant and high-performing. Drive improvements to our customer health, through supporting with returned mail processes and data cleansing activities. Support with the testing of new products and releases, such as Junifer THOR upgrades and Salesforce updates. Build strong stakeholder relationships across the Customer Hub and wider business. Comfortable with doing (and learning) mass processes, such as file uploads, data loaders and mail merges. Competent user of Excel, Word, Salesforce and Junifer. Stakeholder management and facilitation skills. Healthcare plan, life assurance and generous pension contribution Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) and ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. The fast moving nature of the company\’s business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain\’s greenest energy company. Our mission was, and remains, to change the way energy is made and used in Britain – by replacing fossil fuels with clean, renewable energy. We don\’t just supply green energy, we use the money from our customers\’ bills to make it ourselves too – we build windmills, sun parks and green gasmills in Britain. Some of our biggest achievements to date include building Britain\’s first megawatt windmill and the country\’s first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass. We don\’t just focus on energy though- we built the Electric Highway, Britain\’s leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain\’s greenest mobile phone service, Ecotalk, where they use the money from their customers\’ bills to protect and regenerate Britain\’s lost rainforests.