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- Tasks: Lead and motivate hotel teams to deliver exceptional customer experiences.
- Company: Join Travelodge, a rapidly expanding hotel chain with over 600 locations across the UK, Spain, and Ireland.
- Benefits: Enjoy flexible hours, up to £31,000 salary, and discounts on rooms and food.
- Why this job: Be part of an inclusive culture that values personal development and team wellbeing.
- Qualifications: Previous leadership experience in a customer-facing role is essential; food & beverage experience is a plus.
- Other info: Annual bonus potential of 13% based on KPI achievements and additional holiday perks.
The predicted salary is between 28800 - 43200 £ per year.
Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.
As a Hotel Manager at Travelodge Penrith, you would be responsible for leading, coaching and motivating the hotel teams. Your role would also include:
- Working with team members to create personal development plans for their career growth
- Recruiting motivated team members and making sure they have a warm and welcoming induction
- Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
- Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
- Reviewing customer feedback to produce targeted action plans for improvement as required
- Making sure rooms and public areas are cleaned using company best practice
- Reporting and overseeing any repairs or maintenance needed
- Additional responsibilities include rota management, banking and health & safety
- Driving awareness and engagement for our Team Members to earn more through our incentive schemes
Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues' wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".
You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!
Extra benefits of working for Travelodge include:
- Up to £31,000
- Annual bonus up to 13% by achieving KPI targets
- Flexible and part time working hours
- 50% discount on rooms plus food and soft drinks
- Discounts for friends and family with thousands of rooms at £19.99
- £50 voucher on each work anniversary
- 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
- High street retailer and mobile phone discounts
- Pension scheme totalling 8% (employer contribution 3%)
Does a career as a Hotel Manager appeal to you? then click 'apply' now. We’d love to hear from you.
Hotel Manager employer: Travelodge Hotels Limited
Contact Detail:
Travelodge Hotels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with Travelodge's values and mission. Understanding their commitment to customer service and team wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous positions.
✨Tip Number 3
Prepare to discuss your strategies for managing KPIs and targets. Show how you've successfully driven results in past roles, as this is crucial for the Hotel Manager position.
✨Tip Number 4
Research common challenges faced by hotel managers and think about how you would address them. This will demonstrate your proactive mindset and readiness to tackle the responsibilities of the role.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management or customer service. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to lead a team and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your values align with Travelodge's commitment to customer satisfaction and team development.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Hotel Manager, such as team leadership, communication, problem-solving, and experience with food and beverage operations if applicable. Use specific examples to illustrate these skills.
Show Enthusiasm for the Company: Demonstrate your knowledge about Travelodge and its values in your application. Mention their commitment to diversity and employee wellbeing, and express how you would contribute to creating an inclusive workplace.
How to prepare for a job interview at Travelodge Hotels Limited
✨Show Your Passion for Customer Service
As a Hotel Manager, your primary focus will be on delivering an outstanding customer experience. Be prepared to share specific examples of how you've put customers at the heart of your previous roles and how you plan to do the same at Travelodge.
✨Demonstrate Leadership Skills
Highlight your experience in leading and motivating teams. Discuss how you've successfully coached team members in the past and how you would approach personal development plans for your future team at Travelodge.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in fast-paced environments. Think about situations where you've had to manage customer feedback or resolve conflicts, and be ready to explain your thought process.
✨Understand the Brand and Its Values
Familiarise yourself with Travelodge's mission and values. Be ready to discuss how you align with their commitment to inclusivity and employee wellbeing, and how you can contribute to creating a positive workplace culture.
