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- Tasks: Provide admin support, customer service, and manage data for our Middlesbrough team.
- Company: Join a leading not-for-profit organisation supporting independent living for people with disabilities.
- Benefits: Enjoy hybrid working, 23 days annual leave, and additional perks like employee assistance programmes.
- Why this job: Make a real impact while developing your skills in a supportive and flexible environment.
- Qualifications: GCSE Grade '4' in English and Maths; experience in customer service and Microsoft Office required.
- Other info: Guaranteed interview for disabled candidates meeting the job specification.
The predicted salary is between 19700 - 26000 £ per year.
We are currently looking for someone to provide administrative support to our Middlesbrough team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.
Location: TS3 8TF, Middlesbrough (Hybrid working – flexibly to meet the needs of the business, training will be mainly office based)
Salary: The full-time equivalent is £23,492 per annum; the pro rata salary is £12,698 per annum
Hours: 20 hours per week
Working days & times: Monday, Tuesday, Thursday and Friday – 10am to 3:30pm
Closing date: Friday 30th May 2025
Interview date: TBC. Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders for our emails).
The Role – Your main duties will include:
- Providing a professional customer service experience to all callers on behalf of the Middlesbrough team.
- Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
- Managing an internal database, including the uploading of new referrals and other relevant documentation.
- Producing accurate statistics and reports.
- Receiving and recording all incoming/outgoing mail.
- Monitoring and replenishing office stationery stocks.
Skills, Experience and Qualifications -We are looking for someone with the following attributes:
- Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
- Ability to input and maintain accurate data records.
- Ability to manage workload effectively.
- Ability to work as part of a team and on own initiative.
- Ability to work flexibly and to deadlines.
- Ability to produce business correspondence to a high standard.
- Experience in a customer service environment.
- Experience of minute taking.
- GCSE Grade \’4\’ or equivalent in English and Maths.
Perks: Employee assistance programme / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave initially, pro rata (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service)
We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification. For further information please request our disability support information form by emailing staffrecruitment@penderelstrust.org.uk #J-18808-Ljbffr
Contact Detail:
Penderels Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of clerical support, such as minute taking and managing databases, will help you demonstrate your readiness for the role during the interview.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to showcase your proficiency in these tools can set you apart, especially since they are essential for producing documents and reports in this position.
✨Tip Number 3
Prepare examples from your past experiences that highlight your customer service skills. Since providing a professional customer service experience is key, having specific scenarios ready can help you illustrate your capabilities effectively.
✨Tip Number 4
Research our organisation and its mission to provide independent living services. Showing genuine interest and understanding of our work during the interview can demonstrate your commitment and alignment with our values.
We think you need these skills to ace Clerical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in administrative support and customer service. Emphasise your proficiency with Microsoft Office and any experience you have with data management.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your ability to manage workloads effectively and your experience in minute taking, as these are key aspects of the role.
Showcase Your Skills: In your application, clearly demonstrate your skills in producing business correspondence and managing internal databases. Use specific examples from previous roles to illustrate your capabilities.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a couple of weeks. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Penderels Trust
✨Know Your Role
Familiarise yourself with the job description and responsibilities of a Clerical Officer. Understand the key tasks such as providing clerical support, managing databases, and delivering excellent customer service. This will help you demonstrate your suitability for the role.
✨Showcase Your Skills
Be prepared to discuss your experience with Microsoft Office, particularly Word and Excel, as well as your ability to manage data records. Highlight any relevant experience in customer service and minute-taking, as these are crucial for the position.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and the organisation. You might ask about the team dynamics, training opportunities, or how success is measured in this position.
✨Practice Your Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. Whether it's face-to-face or via video conferencing, ensure you convey professionalism and warmth in your interactions.
