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- Tasks: Support members with health concerns and provide solutions through empathetic communication.
- Company: Join Vitality, a top-rated UK insurance brand focused on making lives healthier and happier.
- Benefits: Enjoy a starting salary of £25,960, performance bonuses, 25 days holiday, and awesome perks like free cinema tickets!
- Why this job: Be part of a supportive team that values your individuality and offers growth through training.
- Qualifications: Passion for customer service and good computer skills; experience is a plus but not required.
- Other info: We’re a multi-award-winning company recognized as one of the best places to work!
The predicted salary is between 15576 - 19600 £ per year.
About The Role Team- Customer Service Division , Member Care Working Pattern- We offer 40 hour week contracts between,Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) .A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home. We are flexible with a variance of hours available so just ask when we talk to you. Salary / Bonus- We offer a starting salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month! Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Adviser in Member Care? We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members.Youll be taking inbound calls from customers going through an emotional timein their lives . The ideal candidate will live and breathe our Customer Charter.They will need to showempathyand be resilient when supporting our members through their health concerns. They will takeownershipof queries and beproactivewhen looking for solutions. They will bring the best version of th…
Customer Service Adviser- Member Care employer: Vitality Corporate Services
Contact Detail:
Vitality Corporate Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser- Member Care
✨Tip Number 1
Familiarize yourself with our Customer Charter and the Vitality values. Understanding these principles will help you align your approach to customer service with what we value most, making you a more attractive candidate.
✨Tip Number 2
Practice active listening skills. Being able to demonstrate empathy and understanding during challenging conversations is crucial for this role, so consider role-playing scenarios to enhance your ability to connect with members.
✨Tip Number 3
Get comfortable with using multiple computer systems. Since you'll be navigating various platforms to assist members, practicing your computer literacy and multitasking skills can give you an edge in the interview process.
✨Tip Number 4
Showcase your adaptability. We value individuals who embrace change positively, so think of examples from your past experiences where you've successfully navigated change or learned new skills quickly.
We think you need these skills to ace Customer Service Adviser- Member Care
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Adviser position. Understand the key responsibilities, such as delivering world-class service and supporting members through their health concerns.
Highlight Relevant Skills: In your application, emphasize your customer service experience, empathy, and problem-solving skills. Mention any relevant experience with handling emotionally challenging conversations and your ability to navigate multiple systems.
Show Your Passion: Express your passion for customer service in your cover letter. Share examples of how you've gone above and beyond to support customers in previous roles, demonstrating your natural caring attitude.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of Vitality. Show that you align with their purpose of making people healthier and enhancing their lives, which is central to their business model.
How to prepare for a job interview at Vitality Corporate Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this aligns with the company's values.
✨Demonstrate Empathy and Resilience
Prepare to discuss situations where you had to handle emotionally challenging conversations. Highlight your ability to listen actively and provide support, showcasing your natural caring traits that are essential for this role.
✨Familiarize Yourself with the Company Values
Research Vitality's Customer Charter and core values before the interview. Be ready to explain how your personal values align with theirs and how you can contribute to delivering a world-class service to their members.
✨Highlight Your Computer Literacy Skills
Since the role requires navigating multiple systems, be prepared to discuss your computer skills. Mention any relevant experience you have with technology and how you adapt to new tools quickly.
