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For Companies At a Glance
- Tasks: Help customers with inquiries via phone, email, or Slack and resolve their issues.
- Company: Join a growing independent online pharmacy in central London.
- Benefits: Permanent position with a competitive salary of £26,500 pa and Monday to Friday work schedule.
- Why this job: Be part of a fast-paced environment while making a difference in people's health and wellness.
- Qualifications: Experience in customer service, account management, and a passion for health and medicine are essential.
- Other info: This role is office-based, perfect for those who thrive in a collaborative setting.
The predicted salary is between 21000 - 30000 £ per year.
Our client an independent, private online Pharmacy is seeking an experienced Customer Support Specialist to provide an outstanding service to a wide range of customers. This is a great opportunity to join a fast-paced working environment in a growing pharmacy that works with private doctors to provide medication to their patients. Based in central London this is a permanent office-based position paying £26,500 pa, working Monday to Friday. Duties & Responsibilities: Reply to and resolve customer enquiries, whether by phone, email, or Slack, gathering information as needed Sympathetically resolve customer problems and deliver reassuring solutions Pro-actively call customers in order to expedite communication Input prescription data into the dispensing system, as necessary Build trusted relationships with customers and maintain regular dialogue Support clinics using the prescribing portal and troubleshoot where necessary Required Skills & Experience: Account management experience; following the entire customer journey Tenacious, numerate, problem solving and excellent written and spoken English An interest in health, wellness and medicine are desired Previous customer service experience, ideally in on-line retail and/or pharmaceuticals Anne Jagger Recruitment Ltd is an employment agency an…
Customer Service Representative employer: Anne Jagger Recruitment
Contact Detail:
Anne Jagger Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the online pharmacy industry and current trends in health and wellness. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the field.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-play common scenarios you might encounter as a Customer Service Representative to build confidence and improve your problem-solving abilities.
✨Tip Number 3
Highlight any experience you have with account management or customer journey processes. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 4
Research the company and its values. Understanding their mission and how they support customers will allow you to align your answers with their expectations and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and account management.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your passion for customer service and your interest in health and wellness. Mention specific experiences that demonstrate your problem-solving skills and ability to build relationships with customers.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service, especially in online retail or pharmaceuticals. Use quantifiable achievements to illustrate your success in managing customer inquiries and resolving issues.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as excellent written English is a requirement for this position.
How to prepare for a job interview at Anne Jagger Recruitment
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved customer issues, as this will demonstrate your ability to handle similar situations in the new role.
✨Demonstrate Empathy and Problem-Solving
Since the role involves resolving customer problems, practice articulating how you would approach various scenarios. Show that you can empathize with customers and provide reassuring solutions, which is crucial in a healthcare-related environment.
✨Familiarize Yourself with the Industry
Having an interest in health, wellness, and medicine is desired for this position. Research common pharmaceutical terms and current trends in online pharmacies to show your enthusiasm and knowledge during the interview.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you determine if it's the right fit for you.
