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- Tasks: Assist clients and subcontractors, schedule appointments, and resolve customer service issues.
- Company: Join Randstad CPE Property Services, a dynamic and growing company in Basildon.
- Benefits: Earn up to GBP13,750 with a benefits package and flexible part-time hours.
- Why this job: Develop your skills in a supportive team while making a real impact on customer satisfaction.
- Qualifications: Strong communication and organisational skills; experience in repairs or maintenance is a plus.
- Other info: Part-time shifts available Monday to Friday; we value diversity and welcome all applicants.
The predicted salary is between 11000 - 15000 £ per year.
We are looking for a Customer Service Advisor to join our team in Basildon on a part-time basis. This role involves scheduling appointments, liaising with clients and subcontractors to meet Service Level Agreements, and ensuring materials are ready for appointments. You will also handle complex repairs and customer service issues. This is a fantastic opportunity to join a growing team and develop your skills in a dynamic environment.
What do we offer you?
- Salary up to GBP13,750
- Benefits package included
- Part-time hours
- Monday to Friday work
- Join a growing team
- Develop your skills
Who are you?
- Good working knowledge of Microsoft Office
- Strong administration, organisational & communication skills
- Experience in repairs & maintenance or trade-based background
What are you going to do?
- Liaise with clients, subcontractors, and supervisors to schedule appointments.
- Ensure Service Level Agreements are met.
- Liaise with supervisory teams and buyers to ensure materials are ready.
- Use the MSi system to schedule operatives and subcontractors.
- Discuss complex repairs and deal with demanding customers.
You will be based in Basildon, working as part of a team within a dynamic and growing company.
Apply now and become our next Customer Service Advisor!
Customer Service Advisor employer: Randstad Staffing
Contact Detail:
Randstad Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to use this software will give you a significant advantage during the interview, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling complex customer service issues. Practising scenarios where you resolve conflicts or manage demanding customers can help you demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Research the company’s values and recent projects. Being able to discuss how your skills align with their goals and how you can contribute to their growth will make you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your organisational and administrative skills. Highlighting these will help you illustrate your capability to meet Service Level Agreements and manage scheduling effectively.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administration. Emphasise any previous roles where you liaised with clients or handled complex issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Customer Service Advisor role. Mention your familiarity with Microsoft Office and any experience in repairs and maintenance.
Highlight Relevant Skills: In your application, clearly outline your organisational and administrative skills. Provide examples of how you've successfully managed schedules or dealt with demanding customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Randstad Staffing
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to communicate effectively will show that you can handle customer queries and liaise with subcontractors efficiently.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the specific responsibilities of the Customer Service Advisor position. Be prepared to discuss how your previous experience aligns with scheduling appointments, managing Service Level Agreements, and dealing with complex repairs.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Share examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your capability to handle the demands of the job effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about challenging situations you've faced in the past and how you resolved them. This will help you illustrate your problem-solving skills and ability to remain calm under pressure.
