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For Companies At a Glance
- Tasks: Lead daily hotel operations and enhance guest experiences at Europe's largest Moxy Hotel.
- Company: Join a fast-growing hospitality brand known for its fun and spirited culture.
- Benefits: Enjoy career growth opportunities and be part of an exciting hotel opening in London.
- Why this job: Be a key player in creating memorable experiences and shaping the Moxy brand.
- Qualifications: Experience in managing large hotels, strong leadership skills, and a passion for hospitality.
- Other info: Ideal for those who thrive in dynamic environments and love engaging with guests.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and hands-on Deputy General Manager to support the General Manager in the opening of Europe’s largest Moxy Hotel and daily operations of the hotel, ensuring smooth running and exceptional guest experiences from day one.
As Moxy Deputy General Manager, you have a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what Moxy is all about. You have the basics covered – metrics are met, money is counted, and reports are run – but focus your energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in the lobby, the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.
Key Responsibilities
- Guest Experience: Oversee all aspects of the guest journey, from check-in to check-out, ensuring a seamless and enjoyable experience.
- Operations Management: Ensure efficient running of all departments, including reception, housekeeping, maintenance.
- Team Leadership: Recruit, train, and motivate a high-performing team to deliver exceptional service.
- Brand Advocacy: Champion the MOXY brand and ensure our unique culture is reflected in every aspect of the hotel.
- Financial Performance: Drive revenue and profitability while maintaining operational efficiency.
- Operational Excellence: Ensure compliance with all local laws and regulations and maintain a safe and welcoming environment.
What We’re Looking For
- Experience managing large hotel (300+ beds)
- Prefer Marriott experience.
- Strong leadership, operational, and problem-solving skills.
- Proven experience in managing food and beverage operations, from menu planning to cost control.
- Passion for hospitality and delivering outstanding guest experiences.
- Sound financial acumen and cost management abilities.
- Excellent communication and organisational skills.
Why Join Us?
Opportunity to be part of Europe’s largest Moxy Hotel in London’s most vibrant locations. Career growth opportunities within a fast-growing hospitality brand.
Deputy General Manager - Moxy employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Moxy
✨Tip Number 1
Familiarise yourself with the Moxy brand and its core values. Understanding what makes Moxy unique will help you connect with the hiring team and demonstrate your passion for the brand during any interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in large hotel operations or with Marriott. Building connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlighting your hands-on approach and problem-solving skills will resonate well with the expectations for this position.
✨Tip Number 4
Showcase your leadership style by sharing how you've successfully trained and motivated teams in the past. Emphasising your ability to create a positive work environment will align with Moxy's spirited culture.
We think you need these skills to ace Deputy General Manager - Moxy
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moxy's brand values and guest experience philosophy. This will help you tailor your application to reflect how your personal values align with theirs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing large hotels, particularly any roles that involved operational management and team leadership. Use specific examples to demonstrate your skills.
Showcase Your Passion: Make sure to convey your passion for hospitality and guest experiences in your application. Share anecdotes or experiences that illustrate your commitment to delivering exceptional service.
Tailor Your Application: Customise your CV and cover letter for the Deputy General Manager position. Address the key responsibilities mentioned in the job description and explain how your background makes you a perfect fit for the role.
How to prepare for a job interview at Criterion Hospitality
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share personal experiences that highlight your commitment to delivering outstanding guest experiences, as this aligns perfectly with Moxy's core values.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Discuss your approach to recruiting, training, and motivating staff, as strong leadership is crucial for the Deputy General Manager position.
✨Understand the Moxy Brand
Familiarise yourself with Moxy's unique culture and brand values. Be ready to discuss how you can embody and promote these values within the hotel, ensuring a consistent guest experience.
✨Highlight Financial Acumen
Be prepared to discuss your experience with financial management in a hotel setting. Share specific examples of how you've driven revenue and maintained operational efficiency, as this will be key to your success in the role.
