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- Tasks: Join us as a Broadband Installations Engineer, installing high-speed fibre and wireless services.
- Company: Airband delivers cutting-edge broadband solutions to rural communities, making connectivity accessible for all.
- Benefits: Enjoy a competitive salary, free broadband, and a range of perks like healthcare and discounts.
- Why this job: Be part of a team that values quality, safety, and customer satisfaction while solving real-world connectivity issues.
- Qualifications: Technical background in engineering or telecommunications; certifications supported for new hires.
- Other info: Flexible training provided for both Fibre and Wireless installations; driving license required.
The predicted salary is between 24000 - 32000 £ per year.
The ideal candidate for the FTTP and FWA home installer role will possess a strong technical background in engineering and telecommunications. Excellent customer service skills and a commitment to quality and safety. A natural problem solver, adaptable, flexible and capable of managing their time effectively. A proactive approach to learning and collaboration will be essential in ensuring the successful delivery of high-quality full fibre and wireless install services to residential & business customers.
What are the responsibilities of a Broadband Installation Engineer?
Our Broadband Installation Engineers are responsible for undertaking customer installs & servicing whilst demonstrating our Airband values. They deliver customer installation for both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) as per quality standards.
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Install Fibre and Wireless services from Airband main network to the customer’s premises, ensuring minimal disruption and adherence to safety standards.
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Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
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Perform thorough testing services to confirm functionality and signal strength.
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Deliver all installations in a professional manner.
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Always maintain a high level of health and safety awareness.
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Maintain own stock levels & vehicle cleanliness.
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Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
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Use of Fibre Cloud, Weezie and third-party network architecture software to provide detailed install plans.
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Submission of defected infrastructure using provided software/apps.
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Use of business systems including PIA, Microsoft Office Suite, Salesforce, PeopleHR, Health & Safety Apps, SICON
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Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
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Use of a hoist to survey or install when needed.
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Out of Hours (OOH) on-call work may be required on a rota basis.
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Liaising with third parties including landowners, utilities, build contractors, landlords and customers.
Key Skills – Customer service, Technical understanding, Problem solving abilities, Expert Troubleshooting
Please note: It is important that all our engineers have the right certifications to be compliant and safe whilst working. Therefore, we have a list of mandatory certs that are required for the role, but we will support new colleagues to fill any certs gaps they have before they are fully operational in the role.
Driving Licence, Static & Mobile Boom 1B & 3B (IPAF), CSS Worksafe (Safe working at Height), First Aid at work, Asbestos Awareness, Manual Handling, Street Works (Unit 2 01 SLG), A8 or SA001 O/H safety, A9 or SA002 U/G safety, S7 or N007 Sub duct and cable installation, S8 or E001 Overhead cable installation, S9 Pole stepping on congested poles, NOPS Card
This is a Perm position offering a Salary of £28,000 + vehicle + bonus and exciting benefits package
(we will also upskill experienced Fibre or Wireless Engineers in both Fibre and Wireless so don’t worry if you don’t have experience in both!)
Airband specialise in delivering highspeed broadband to our customers that live in rural communities, and we do this through leading technology. We are delighted that we have created a number of solutions to address the challenges our customers face in being connected and we achieve this through a combination of Fibre and Wireless solutions.
Being skilled in both Fibre and Wireless installs, means our engineers can respond to our customers quickly and efficiently, delivering a right first-time approach., * Competitive Salary (depending on experience) + Use of Company Vehicle
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Excellent training in both Wireless and Fibre Installs
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25 days of paid leave a year rising to 30 plus bank holidays with service.
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5% Airband pension plus a minimum 3% employee contribution.
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Customer referral bonus – a thank you for every customer you send our way.
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Free Broadband – If you are in coverage, you can benefit from free broadband with us!
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Car financing scheme, Cycle to work, Tech scheme, Healthcare and medical insurance. Dental care, and Health cash fund (dependent on the length of service)
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Airshare (employee discount platform) – discounts on everyday shopping, weekly groceries, holidays, the list is endless – save up to £1,000 a year!
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Refer a friend reward scheme – a selection of great rewards to choose from!
Pre-employment checks
Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check is required for a number of our roles, particularly those that are customer-facing including Broadband Installation Engineers. Also, a driving licence is required to fulfil the requirements of the role.
Agencies please note: we are not currently looking for support in the recruitment of this position.
Broadband Installations Engineer employer: Airband Community Internet Ltd.
Contact Detail:
Airband Community Internet Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadband Installations Engineer
✨Tip Number 1
Make sure to highlight your technical background in engineering and telecommunications during your interactions. This role requires a strong understanding of both Fibre and Wireless technologies, so be prepared to discuss any relevant experience you have.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples of how you've successfully resolved issues for clients in the past. This will show that you can deliver installations in a professional manner while maintaining high customer satisfaction.
✨Tip Number 3
Familiarize yourself with the tools and software mentioned in the job description, such as Fibre Cloud and Salesforce. Being knowledgeable about these systems will give you an edge and show your proactive approach to learning.
✨Tip Number 4
Since this role may require out-of-hours work, be ready to discuss your flexibility and adaptability. Highlight any previous experiences where you had to manage your time effectively under varying circumstances.
We think you need these skills to ace Broadband Installations Engineer
Some tips for your application 🫡
Highlight Technical Skills: Make sure to emphasize your technical background in engineering and telecommunications. Mention any relevant certifications and experience with Fibre and Wireless installations.
Showcase Customer Service Experience: Since excellent customer service skills are crucial for this role, provide examples of how you've successfully interacted with customers in previous positions.
Demonstrate Problem-Solving Abilities: Include specific instances where you have effectively solved problems or adapted to challenges in a technical environment. This will show your proactive approach to learning and collaboration.
Tailor Your Application: Customize your CV and cover letter to reflect the responsibilities and key skills mentioned in the job description. Use keywords from the listing to ensure your application stands out.
How to prepare for a job interview at Airband Community Internet Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background in engineering and telecommunications. Highlight any relevant certifications you possess and be ready to explain how they apply to the role of a Broadband Installation Engineer.
✨Demonstrate Customer Service Excellence
Since excellent customer service is crucial for this position, think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will show that you align with the company's values.
✨Problem-Solving Scenarios
Prepare to discuss specific instances where you encountered technical problems during installations and how you solved them. This will demonstrate your adaptability and problem-solving abilities, which are key for this role.
✨Familiarize Yourself with Tools and Software
Research the tools and software mentioned in the job description, such as Fibre Cloud and Salesforce. Being knowledgeable about these systems will show your proactive approach to learning and your readiness to hit the ground running.
