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- Tasks: Lead operations across clinics, pharmacies, and logistics while driving patient satisfaction.
- Company: Montu is the UK's leading cannabis company, revolutionizing cannabis care globally.
- Benefits: Join a fast-growing team with opportunities for innovation and impact in healthcare.
- Why this job: Shape the future of cannabis care in a dynamic, startup-inspired environment.
- Qualifications: Experience in D2C businesses and operational leadership is essential.
- Other info: This role is primarily in-office, based in London and Reading.
The predicted salary is between 72000 - 108000 £ per year.
Montu is the UK's leading cannabis company with operations globally facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end and set new standards in Cannabis Care. Our mission: improve the lives of millions of people through cannabis therapies. Medical cannabis has already been legalised in more than 50 countries across the world over recent years, unlocking a huge potential for medical, wellness, and ultimately recreational markets. As one of the fastest growing businesses in the industry, Montu UK is now actively looking to expand the team to take the company to the next level. We take a technology-first approach to improving the medical cannabis patient experience; whether it's by delivering best-in-class online clinical care, or through our industry-leading product lines and innovative supply chain management tools.
Recognised by the Deloitte Fast 50 as the fastest growing tech company in Australia for two years running – with revenue growth of over 26,000% and 9,000%; Montu is now the largest business of its kind outside North America.
This role is a UK-based, mostly in-office role across our sites in London and Reading. Leading the operations across clinic, pharmacy and logistics businesses.
Job Description
As General Manager of Operations, you will join the UK leadership team, overseeing the strategic direction and operational execution of Montu’s core business units. Representative of Montu’s core business to date, this comprises a team of 120+ people across clinical operations, pharmacy, wholesale, logistics, patient experience, marketing, and tech, you will play a pivotal role in shaping the future of cannabis care while driving patient satisfaction and business performance.
This role is ideal for a highly motivated individual with experience in D2C businesses, operational leadership, and a strong ability to scale organisations in a fast-paced, dynamic environment.
Key Responsibilities:
Leadership:
- Drive a results-oriented, startup-inspired culture, balancing strategic leadership with hands-on execution.
- Develop and implement a robust D2C strategy aligned with Montu’s long-term objectives.
- Identify and act on market opportunities, making data-driven investments to support sustainable growth.
- Build and scale high-performing teams with structures and processes that support Montu’s lifecycle stage.
Growth & Brand Development:
- Partner with marketing teams to optimise digital and offline campaigns, strengthening patient engagement and brand loyalty.
- Monitor market trends and patient feedback, refining strategies to maintain Montu’s competitive edge.
- Foster partnerships and collaborations within the broader healthcare sector to expand reach and impact.
Patient Experience:
- Champion a patient-first culture, ensuring operational decisions enhance service quality and retention.
- Collaborate with tech and product teams to deliver exceptional, scalable solutions for patient care.
- Leverage patient insights to continually improve services and drive innovation.
Performance Management:
- Define and monitor KPIs across patient retention, operational efficiency, and growth.
- Regularly present performance insights and strategies to the MD, CEO, and leadership team.
Pharmacy & Supply Chain Management:
- Work closely with pharmacy, commercial, and supply chain teams to ensure seamless operations and B2B alignment.
- Maximise sales across clinical and pharmacy teams and execute on the commercial strategy
- Drive innovation in systems, technology, and processes to position Montu for future growth.
General Manager Operations employer: Montu UK
Contact Detail:
Montu UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Operations
✨Tip Number 1
Familiarize yourself with the cannabis industry, especially in the UK. Understanding the regulatory landscape and market dynamics will help you demonstrate your knowledge during discussions and interviews.
✨Tip Number 2
Network with professionals in the cannabis and healthcare sectors. Attend industry events or webinars to connect with potential colleagues and gain insights into best practices that can be applied at Montu.
✨Tip Number 3
Showcase your experience in scaling operations within fast-paced environments. Be prepared to discuss specific examples of how you've driven growth and improved operational efficiency in previous roles.
✨Tip Number 4
Emphasize your ability to foster a patient-first culture. Think of ways you can enhance patient experience and retention, as this is a key focus for Montu's operations.
We think you need these skills to ace General Manager Operations
Some tips for your application 🫡
Understand the Company: Dive deep into Montu's mission and values. Familiarize yourself with their approach to cannabis care and how they integrate technology into their operations. This will help you align your application with their goals.
Highlight Relevant Experience: Emphasize your experience in D2C businesses and operational leadership. Provide specific examples of how you've scaled organizations in fast-paced environments, as this is crucial for the General Manager role.
Showcase Leadership Skills: Demonstrate your ability to drive a results-oriented culture. Include instances where you've successfully led teams, developed strategies, and made data-driven decisions that resulted in growth and improved performance.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities outlined in the job description. Use keywords related to patient experience, brand development, and performance management to catch the hiring team's attention.
How to prepare for a job interview at Montu UK
✨Understand Montu's Mission
Make sure you are well-versed in Montu's mission to improve lives through cannabis therapies. Be prepared to discuss how your experience aligns with this mission and how you can contribute to enhancing patient care.
✨Showcase Your Leadership Skills
As a General Manager of Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, driven results, and fostered a positive culture in a fast-paced environment.
✨Highlight Your D2C Experience
Since the role requires experience in D2C businesses, be ready to discuss specific strategies you've implemented in previous roles that have driven customer engagement and satisfaction. This will show your understanding of the market and your ability to scale operations.
✨Prepare for Performance Metrics Discussion
Familiarize yourself with key performance indicators relevant to operational efficiency and patient retention. Be prepared to discuss how you have defined and monitored KPIs in your previous roles and how you plan to apply this knowledge at Montu.
