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- Tasks: Be the go-to person for all helpdesk queries and support our engineers and clients.
- Company: Join a nationwide company dedicated to maintaining business continuity and client satisfaction.
- Benefits: Enjoy a Monday to Friday schedule with a supportive work environment.
- Why this job: Gain hands-on experience in a dynamic role that keeps businesses running smoothly.
- Qualifications: No specific qualifications required, just a positive attitude and willingness to learn.
- Other info: Perfect for high school and college students looking for flexible work experience.
The predicted salary is between 24000 - 36000 £ per year.
Facilities Helpdesk Administrator Location Manchester, M3 2LF Hours Monday to Friday, 8am to 5pm The purpose of this role is to provide Helpdesk Administration Support, throughout the Nationwide company, for our Engineers, Contract Managers and the Clients. You will be responsible for first point of contact of all phone queries that we receive from our landline and Support Centre Inbox. You will be the main user of the busy Support Centre Inbox and organise accordingly to ensure emails are distributed to the relevant persons. You will be communicating daily with engineers and deploy them to reactive and planned jobs. You will also be communicating with clientele and enable them to maintain business continuity. You will be dealing with callouts that come through for all contracts across the company and make decisions in a timely fashion to ensure there is minimal disruption to businesses. Other responsibilities include, using and updating CAFM systems daily to ensure clients are kept up to date, liaising with …
Facilities Helpdesk Administrator employer: Apleona Careers
Contact Detail:
Apleona Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with CAFM systems, as they are crucial for this role. Understanding how to navigate and update these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for queries, being clear and concise will help you stand out as a candidate.
✨Tip Number 3
Showcase your ability to prioritize tasks effectively. In this role, you'll need to manage multiple requests simultaneously, so demonstrating your organizational skills can make a big difference.
✨Tip Number 4
Research the company’s values and culture. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Facilities Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Facilities Helpdesk Administrator position. Understand the key responsibilities and required skills, such as communication and organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in helpdesk administration or customer service. Emphasize any previous roles where you managed communications or supported engineering teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains how your skills align with the company's needs. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Apleona Careers
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Facilities Helpdesk Administrator. Familiarize yourself with the tasks mentioned in the job description, such as managing phone queries and using CAFM systems. This will help you answer questions confidently.
✨Demonstrate Communication Skills
Since this role involves daily communication with engineers and clients, be prepared to showcase your communication skills. Think of examples where you've effectively communicated in previous roles, especially in high-pressure situations.
✨Showcase Your Organizational Skills
As the main user of the Support Centre Inbox, you'll need to demonstrate strong organizational abilities. Prepare to discuss how you prioritize tasks and manage multiple requests efficiently, ensuring minimal disruption to business operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Be ready to discuss how you would handle specific scenarios, such as dealing with urgent callouts or managing conflicting priorities. This will show your ability to make timely decisions.
