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- Tasks: Join our Income Recovery Team to maximize income from rent and support residents.
- Company: Warwick District Council aims to enhance the quality of life in Warwick District.
- Benefits: Enjoy flexible working arrangements, generous holidays, and opportunities for training and development.
- Why this job: Be part of a dynamic team driving change and supporting residents in maintaining their tenancies.
- Qualifications: Experience in social housing or debt recovery policies is essential; strong communication skills required.
- Other info: Work primarily from home with occasional office visits; travel costs covered.
The predicted salary is between 28800 - 43200 £ per year.
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
A fantastic opportunity has emerged for an enthusiastic "housing debt" expert to join our Income Recovery Team.
We are looking for computer literate and numerically proficient individuals, with an advanced ability to use Active H and other office software packages. You must have excellent written and verbal communication skills and the willingness and flexibility to work effectively as part of a team to meet deadlines.
The successful candidate will support the maximization of income from rent, and other charges, across a range of tenures, through preventative and pro-active measures; so, should be an expert in legislation relating to income recovery.
The successful candidate will be responsible for effectively managing their own patch, whilst supporting Income Management Officers, providing guidance and support on procedural, policy and legal matters and be responsible for supporting the effective supervision of the team including performance management, case audits and signing off complex legal paperwork, authorising cases to proceed to court for enforcement action.
You will need to have experience of working in social housing environment or other relevant setting relating to debt recovering policies.
In this key position as part of the Landlord Operations team you will support management with all income and sustainment activities, working to ensure that the residents are maximising their income to ensure that they can maintain their tenancies through holistic support & partnership working.
We are looking for a candidate who thrives in a dynamic environment and has a proven track record of supporting and driving change in partnership with colleagues and other stakeholders.
You will have good problem-solving skills and have the ability to motivate colleagues and the wider business towards achieving shared goals.
The intention is for the post holder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, office and
Here at Warwick District Council, our vision is to make Warwick District a great place to live, work and visit and we recognise that our employees are the key to achieving that. Working arrangements in most jobs are flexible; flexi-time, full or part time and job sharing is usually available. You can expect generous holiday entitlements, a pension scheme and plenty of opportunities for training and personal development.
hybrid working are also available.If you have any questions or wish to have an informal discussion, please contact Sue Sweeney by email sue.sweeney@warwickdc.gov.uk, http://www.warwickdc.gov.uk/
Telephone
01926456306
Location
Saltisford One
Ansell Way
Warwick
Warwickshire
CV34 4UL
United Kingdom
Income Management Officer employer: Warwick District Council
Contact Detail:
Warwick District Council Recruiting Team
+441926456306
sue.sweeney@warwickdc.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Familiarize yourself with the specific legislation related to income recovery in social housing. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and understanding of the sector.
✨Tip Number 2
Highlight any experience you have in managing cases or working within a team environment. Be prepared to discuss how you've successfully collaborated with colleagues to achieve shared goals, as teamwork is crucial for this position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will illustrate your ability to thrive in a dynamic environment, which is essential for this job.
✨Tip Number 4
Since the role involves working from home, be ready to discuss your strategies for staying organized and productive in a remote setting. Mention any tools or methods you use to manage your workload effectively.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and debt recovery policies. Emphasize your numerical proficiency and computer literacy, particularly with Active H and other office software.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organization. Discuss your problem-solving skills and your ability to work effectively in a team, as well as your experience in managing income recovery processes.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, provide examples in your application that demonstrate your ability to communicate complex information clearly and effectively.
Highlight Flexibility and Adaptability: Mention your willingness to work flexibly and adapt to changing environments. This is important for the dynamic nature of the role, so include any relevant experiences that showcase your adaptability.
How to prepare for a job interview at Warwick District Council
✨Show Your Expertise in Housing Debt
Be prepared to discuss your experience with housing debt recovery policies. Highlight specific examples where you've successfully managed income recovery or dealt with complex legal paperwork.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. Consider preparing a brief presentation on a relevant topic to showcase your ability to communicate effectively.
✨Highlight Your Teamwork Experience
This position requires flexibility and the ability to work as part of a team. Share examples of how you've collaborated with colleagues or stakeholders to achieve shared goals, especially in dynamic environments.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past challenges you've faced in income management or debt recovery and how you approached them. Be ready to discuss your thought process and the outcomes.
