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- Tasks: Manage and develop a portfolio of commercial customers while driving sales and enhancing customer experience.
- Company: Join a dynamic team focused on supporting business growth and building lasting relationships.
- Benefits: Enjoy flexible working with remote options and a collaborative office environment.
- Why this job: Be part of a role that values long-term thinking and offers opportunities for personal and professional growth.
- Qualifications: A diploma in lending skills is required; previous commercial banking experience is essential.
- Other info: You can take the lending skills exam within six months of starting.
The predicted salary is between 43200 - 72000 £ per year.
Join us as a Relationship Director in Commercial Mid-Market. This role will see you managing and developing a portfolio of commercial customers, providing them with the right products and services for their financial needs. We’ll look to you to drive sales activity to maximise new business, while managing your customer relationships to drive continuous improvement in the customer experience.
You’ll be valued for your long term thinking and commercial acumen as you help us support business growth and build lasting business relationships. Your time will be split between client meetings at their premises, collaborating with colleagues in the office, minimum two days a week, or as required, with the remainder working remotely within the region.
What you’ll do:
- Show an entrepreneurial attitude while driving strong customer advocacy and creating additional value from new and existing customer relationships.
- Provide your customers with the right financial solutions for their needs through excellent customer service.
- Increase customer loyalty and satisfaction levels by exceeding expectations and going the extra mile.
- Maintain and develop working relationships with key business and functional partners.
- Demonstrate effective use of tools for contact and strategy planning, identifying and meeting customer needs and recording.
- Present pitches and papers to your customers.
- Analyse financial and other information to present complex, properly structured credit applications.
- Deliver targeted new lending while adhering to appropriate cost, risk and capital disciplines and controls.
The skills you’ll need:
- A diploma in lending skills is mandatory, but if you don’t currently hold one, the exam can be taken up to six months after starting work.
- Previous experience in commercial banking.
- Highly developed interpersonal, negotiation and networking skills in a sales environment.
- Proven risk assessment experience with monitoring and control skills in a broad range of customer situations.
- Outstanding customer relationship skills.
- In-depth knowledge of credit processes and policy.
- An appreciation of macroeconomic and financial outlook with a strong understanding of commercial sector activity.
- Experience of analysing complex financial information and identifying and structuring appropriate solutions.
- Strong problem solving and analytical skills.
Relationship Director, Commercial Mid-Market (Harrogate) employer: NatWest Group
Contact Detail:
NatWest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Director, Commercial Mid-Market (Harrogate)
✨Tip Number 1
Network with professionals in the commercial banking sector, especially those who have experience in mid-market relationships. Attend industry events or webinars to connect with potential colleagues and clients, as personal connections can often lead to job opportunities.
✨Tip Number 2
Familiarise yourself with the latest trends in the commercial sector and financial services. Being knowledgeable about current market conditions and challenges will help you engage in meaningful conversations during interviews and demonstrate your value to the team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to drive sales and improve customer satisfaction, as these are key aspects of the Relationship Director role.
✨Tip Number 4
Showcase your entrepreneurial mindset by thinking of innovative ways to enhance customer experiences. Be ready to present ideas on how you would approach building and maintaining relationships with clients, as this will set you apart from other candidates.
We think you need these skills to ace Relationship Director, Commercial Mid-Market (Harrogate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial banking and customer relationship management. Use specific examples that demonstrate your skills in driving sales and managing customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Relationship Director role. Discuss how your entrepreneurial attitude and customer advocacy align with the company's goals. Be sure to mention your diploma in lending skills and any relevant experience.
Showcase Your Skills: When detailing your experience, focus on your interpersonal, negotiation, and networking skills. Provide examples of how you've successfully analysed financial information and structured solutions for clients in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at NatWest Group
✨Showcase Your Relationship Management Skills
As a Relationship Director, your ability to manage and develop customer relationships is crucial. Prepare examples of how you've successfully built long-term relationships in previous roles, highlighting your interpersonal skills and customer advocacy.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of the commercial banking landscape. Familiarise yourself with current market trends and be prepared to explain how they impact customer needs and your approach to providing financial solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Think of specific scenarios where you had to analyse complex financial information or navigate challenging customer situations, and be ready to share your thought process and outcomes.
✨Exhibit Your Entrepreneurial Spirit
The role requires an entrepreneurial attitude, so come prepared to discuss how you've driven sales activity and created value in past positions. Share any innovative strategies you've implemented to enhance customer satisfaction and loyalty.
