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- Tasks: Engage with customers, lead technical discovery, and deliver exceptional pre-sales experiences.
- Company: Intercom is a leading AI Customer Service company transforming customer experiences for businesses worldwide.
- Benefits: Enjoy competitive salary, equity, flexible time off, health insurance, and a hybrid working policy.
- Why this job: Join a vibrant team, make an impact, and work with cutting-edge AI solutions in a supportive culture.
- Qualifications: 7+ years in technical pre-sales, strong problem-solving skills, and excellent communication abilities required.
- Other info: Open to diverse backgrounds and committed to creating an inclusive workplace.
The predicted salary is between 48000 - 72000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
What’s the opportunity?
Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What Will I Be Doing?
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Intercom's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Sales Engineering playbook at Intercom
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What Skills Do I Need?
- Minimum of 7 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle
- Leverage your skills in translating complex business challenges into tailored Intercom solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction
- Familiarity with managing POCs, RFPs, and addressing complex security questions
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Sales Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
We are a well treated bunch, with awesome benefits!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Senior Sales Engineer (London) employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Engineer (London)
✨Tip Number 1
Familiarise yourself with Intercom's AI Customer Service solutions, especially the capabilities of their AI agent, Fin. Understanding how these tools work will allow you to engage more effectively during interviews and demonstrate your technical acumen.
✨Tip Number 2
Network with current or former employees of Intercom on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Senior Sales Engineer role, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in managing C-Level relationships and delivering high-impact presentations. Be ready to share specific examples that highlight your problem-solving skills and ability to communicate complex ideas clearly.
✨Tip Number 4
Showcase your collaborative spirit by thinking about how you would work with Product and Engineering teams at Intercom. Be prepared to discuss how you would gather customer feedback and influence product direction, as this is a key aspect of the role.
We think you need these skills to ace Senior Sales Engineer (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Sales Engineer position at Intercom. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your technical pre-sales experience, particularly your ability to manage C-Level relationships and deliver impactful presentations. Use specific examples to demonstrate your problem-solving skills and technical acumen.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for Intercom's mission and values. Highlight your relevant experience and explain how you can contribute to their Customer Solutions Team. Make sure to address why you resonate with their core values.
Prepare for Questions: Anticipate questions related to your experience with POCs, RFPs, and customer security queries. Be ready to discuss how you've successfully navigated similar challenges in the past and how you can bring that expertise to Intercom.
How to prepare for a job interview at Intercom
✨Understand Intercom's Value Proposition
Before the interview, make sure you thoroughly understand what makes Intercom unique. Familiarise yourself with their AI Customer Service solutions and how they enhance customer experiences. This will help you articulate how your skills align with their mission.
✨Prepare for Technical Discovery Questions
Given the technical nature of the Senior Sales Engineer role, be ready to discuss your experience in conducting technical discovery. Prepare examples of how you've identified customer needs and translated them into effective solutions in previous roles.
✨Showcase Your Problem-Solving Skills
Intercom values independent thinking and problem-solving. Be prepared to share specific instances where you've tackled complex challenges, especially in a pre-sales context. Highlight your ability to collaborate with teams to find innovative solutions.
✨Demonstrate Empathy and Curiosity
As a trusted advisor, building relationships is key. During the interview, express your genuine interest in understanding customer challenges. Use examples that showcase your empathetic approach and how it has helped you build trust with clients.
