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- Tasks: Provide exceptional customer support for medical devices via phone and email.
- Company: Join one of the largest medical technology companies in the world.
- Benefits: Enjoy a hybrid work model, comprehensive training, and all necessary equipment provided.
- Why this job: Be part of a supportive team that values professionalism and empathy in customer service.
- Qualifications: Fluent in Finnish with strong customer service and problem-solving skills required.
- Other info: Flexible working hours from Monday to Friday, perfect for students!
The predicted salary is between 28800 - 48000 £ per year.
One of the largest medical technology companies in the world is seeking a Finnish-speaking Client Service Representative to join their team at Watford Business Park. This exciting role is ideal for a proactive and independent Finnish speaker with exceptional customer service skills and the ability to manage complex customer queries. You will play a key role in providing specialised support for medical devices and services in a helpful, professional, and empathetic manner, ensuring a high level of customer satisfaction. The role offers flexibility, with a hybrid working model in place after initial training (2 days from the office and the remainder from home). The company provides all necessary equipment, on-boarding, and comprehensive training. Working hours are Monday to Friday with flexibility from / 07:00 am to 08:30 am to 3:30 pm to 5:00 pm. Key Responsibilities: Lead customer support operations by delivering outstanding service and technical assistance via phone and email across the Finnish-speaking market. Manage and resolve customer inquiries related to medical devices and services, applying active listening and problem-solving skills. Work independently to investigate, analyse, and offer tailored solutions while maintaining a high level of professionalism and empathy. Act as a trusted point of contact, providing expert guidance and advice on products and services. Continuously update and …
Finnish speaking Client Service Representative employer: Language Matters
Contact Detail:
Language Matters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finnish speaking Client Service Representative
✨Tip Number 1
Familiarize yourself with the medical technology industry, especially focusing on the products and services offered by our company. This knowledge will help you engage in meaningful conversations during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your Finnish language skills, particularly in a customer service context. Being able to communicate effectively and empathetically in Finnish will set you apart as a candidate who can connect with our clients.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled complex customer queries in the past. This will highlight your proactive approach and ability to work independently, which are key traits for this role.
✨Tip Number 4
Research our company's values and mission, and think about how your personal values align with them. During the interview, expressing this alignment can demonstrate your commitment to providing exceptional customer service and being a part of our team.
We think you need these skills to ace Finnish speaking Client Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a technical or medical context. Emphasize any previous roles where you managed complex queries and provided support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your Finnish language skills and how they will help you excel in providing exceptional service to customers.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your ability to handle difficult customer situations. Highlight instances where you used active listening and problem-solving skills to resolve issues.
Highlight Flexibility and Independence: Since the role offers a hybrid working model, mention your ability to work independently and manage your time effectively. Discuss any previous experiences that showcase your adaptability and self-motivation.
How to prepare for a job interview at Language Matters
✨Showcase Your Language Skills
Since this role requires Finnish fluency, be prepared to demonstrate your language skills during the interview. Practice speaking in Finnish about your previous customer service experiences and how you handled complex queries.
✨Highlight Customer Service Experience
Emphasize your previous roles in customer service, especially those involving technical support or medical devices. Share specific examples of how you resolved customer issues and ensured satisfaction.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you had to think critically and solve problems independently. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Express Empathy and Professionalism
In a role that requires empathy, it's crucial to convey your ability to connect with customers on a personal level. Share instances where you went above and beyond to assist a customer, showcasing your professional demeanor.
