Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line support for key business applications, especially Navision.
- Company: Join Auxilion, a company dedicated to career growth and meaningful work.
- Benefits: Enjoy a hybrid work model with competitive perks and a supportive culture.
- Why this job: This role offers hands-on experience in a dynamic environment with opportunities for personal growth.
- Qualifications: 1–2 years in Application Support or IT Support, preferably with Navision experience.
- Other info: Work in a vibrant City Centre office in Sheffield, Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and customer-focused Application Support Analyst to join our IT team. The successful candidate will provide 1st and 2nd line support for key business applications, including Microsoft Dynamics NAV (Navision), ensuring issues are resolved efficiently and users receive high-quality support. This is an excellent opportunity for someone with 1–2 years of experience who is eager to grow in a dynamic and fast-paced environment.
This role involves the following:
- Provide day-to-day support for business-critical applications, with a focus on Navision.
- Troubleshoot application-related issues raised by end users and document solutions within the service desk system.
- Collaborate with internal teams and third-party vendors to escalate and resolve complex application problems.
- Perform routine maintenance and configuration to supported applications.
- Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.
- Take full ownership for managing and resolving support tickets from initiation to closure, ensuring timely and effective resolution while maintaining high customer satisfaction. This includes tracking ticket progress, providing regular updates to stakeholders, and escalating issues when necessary.
Essentials
- 1–2 years of experience in an Application Support, IT Support, or similar role.
- Experience supporting Microsoft Dynamics NAV (Navision) is highly desirable.
- Basic understanding of databases, SQL.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Customer-oriented mindset with a focus on providing high-quality service.
Desirable
- Exposure to ITIL processes (incident, problem, change management).
- Experience working with ticketing systems such as ServiceNow, Zendesk, or similar.
- Familiarity with ERP and finance systems.
- Understanding of APIs or integrations between systems.
Business Competencies:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work collaboratively in a team environment.
- Solution orientated.
- Attention to detail.
- Ability to influence business stakeholders.
- Excellent oral and written communicator.
- Organised and proactive mindset.
Our Company, Auxilion – About Us: Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Application Support Engineer (Sheffield) employer: Auxilion
Contact Detail:
Auxilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (Sheffield)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics NAV (Navision) if you haven't already. Since this role specifically requires experience with Navision, having a solid understanding of its functionalities and common issues will give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. The ability to quickly identify and resolve application-related issues is crucial for this position. Consider practising with common scenarios or problems that users might face when using business applications.
✨Tip Number 3
Showcase your customer service skills during the interview. This role emphasises a customer-oriented mindset, so be prepared to discuss how you've successfully handled user queries or complaints in the past, highlighting your communication and problem-solving abilities.
✨Tip Number 4
Research Auxilion's culture and values. Understanding the company's mission and how they support their clients can help you align your answers with their expectations, demonstrating that you're not just a fit for the role but also for the company as a whole.
We think you need these skills to ace Application Support Engineer (Sheffield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Application Support and IT Support, particularly with Microsoft Dynamics NAV (Navision). Use specific examples to demonstrate your problem-solving skills and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your 1–2 years of experience and how it aligns with the job requirements. Be sure to express your proactive approach and customer-oriented mindset.
Highlight Technical Skills: In your application, emphasise your technical skills, especially your understanding of databases, SQL, and any experience with ticketing systems like ServiceNow or Zendesk. This will show that you are well-equipped for the role.
Showcase Communication Abilities: Since excellent verbal and written communication skills are essential for this position, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical stakeholders.
How to prepare for a job interview at Auxilion
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Dynamics NAV (Navision) during the interview. Be prepared to discuss specific issues you've resolved and how you approached troubleshooting, as this will demonstrate your technical proficiency.
✨Demonstrate Customer-Focused Mindset
Since the role requires a customer-oriented approach, share examples of how you've provided excellent support in previous positions. Discuss how you prioritised user satisfaction and resolved issues efficiently to keep users happy.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific application-related issues. Prepare some scenarios where you successfully troubleshot problems, detailing your thought process and the steps you took to resolve them.
✨Familiarise Yourself with ITIL Processes
Even if you don't have extensive experience with ITIL, showing that you understand the basics of incident, problem, and change management can set you apart. Brush up on these concepts and be ready to discuss how they apply to application support.
