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For Companies At a Glance
- Tasks: Lead global service operations, ensuring top-notch customer support and technical precision.
- Company: Join a respected high-tech manufacturer known for innovation and quality.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and 25 days' holiday.
- Why this job: Make a real impact in a dynamic role while developing your leadership skills.
- Qualifications: Experience in technical service delivery or aftersales management is essential.
- Other info: Opportunity for global travel and career development in a growing sector.
The predicted salary is between 50000 - 65000 £ per year.
Location: Hessle
Salary: £50,000 – £65,000 + Bonus + Benefits
Lead our clients global service operation that puts customer care, technical precision and growth at the heart of its mission. We are supporting a globally respected high-tech manufacturer in their search for a Global Aftersales Manager to lead their technical support and customer service function across their customer base. This is an incredible opportunity for you to join a thriving operation and drive high service standards, engage with and support a global customer base, and coach a capable team of engineers and technicians.
The Role
As Global Aftersales Manager, you will oversee the delivery of technical support and service works for clients across the UK and worldwide. You will act as the key interface between the business and its international customer base, ensuring fast, consistent, and commercially sound support and high standards of communication are maintained.
As Global Aftersales Manager, your role will span:
- Managing a UK-based service team alongside coordination of global aftersales activity
- Customer engagement from complaint resolution, to service proposition delivery and root cause findings.
- Defining and managing service pricing models, KPIs and financial reporting
- Developing new revenue streams including technical training programmes and customer education
- Working across internal functions, including engineering, sales, product, quality, to develop, deliver and drive a collaborative and cohesive service
You will also maintain close links with OEM partners and service leads worldwide to ensure expectations are not just met but exceeded.
What We Are Looking For
This role suits professionals with experience in technical service delivery, aftersales operations or engineering support management. You might currently be working as a Field Service Manager, Customer Service Lead (technical), Technical Support Manager, or Operations Manager within sectors such as industrial automation, electronics, capital equipment, medical devices, systems integration, engineering services, or precision manufacturing.
You Will Have:
- Proven experience in aftersales or service management within an engineering, electronics or complex equipment or industrial machinery environment
- Strong understanding of technical service delivery, commercial aftercare, and team leadership
- Customer-focused with the ability to influence, build trust, and manage stakeholder expectations globally
- Comfortable with performance reporting (KPIs, dashboards), pricing models, and continuous improvement
- Exposure to working in or with OEMs and international service teams is a distinct advantage
- Flexibility for global travel, including supporting overseas service partners and training delivery
What’s on Offer
- Competitive salary (guideline £50K–£65K) with quarterly bonus scheme
- Comprehensive benefits including private healthcare and long-term sickness cover
- 25 days' holiday (rising with service)
- Flexible company culture with career development support
- Opportunity to shape a growing global service proposition in a high-tech sector
This role is ideal for someone looking to progress further in a tactical customer-facing leadership role, while still being close enough to the product and people to make a daily difference. If you are a technically strong and commercially aware Aftersales Manager ready for your next challenge, we would love to hear from you.
Global Aftersales Manager (Hessle) employer: Argus Vision B.V.
Contact Detail:
Argus Vision B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Aftersales Manager (Hessle)
✨Tip Number 1
Familiarise yourself with the latest trends in aftersales service management, especially within high-tech industries. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the engineering and technical support sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Global Aftersales Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved complaints in previous roles. Highlighting your experience in these areas will show that you're well-equipped for the challenges of this position.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can enhance their aftersales operations and contribute to their growth during the interview process.
We think you need these skills to ace Global Aftersales Manager (Hessle)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales or service management, particularly within engineering or technical environments. Use specific examples that demonstrate your ability to lead teams and manage customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Emphasise your customer-focused approach and how your previous experiences align with the responsibilities of the Global Aftersales Manager position.
Highlight Key Skills: In your application, focus on key skills such as performance reporting, pricing models, and team leadership. Mention any experience you have with OEMs and international service teams, as this is particularly relevant for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Argus Vision B.V.
✨Showcase Your Technical Expertise
As a Global Aftersales Manager, you'll need to demonstrate your strong understanding of technical service delivery. Be prepared to discuss specific examples from your past experience that highlight your ability to manage complex equipment and engineering support.
✨Emphasise Customer-Centric Approach
This role requires a customer-focused mindset. During the interview, share instances where you've successfully influenced stakeholders or resolved customer complaints, showcasing your ability to build trust and maintain high service standards.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators (KPIs) and financial reporting relevant to aftersales operations. Be ready to discuss how you've used these metrics to drive continuous improvement in previous roles.
✨Demonstrate Leadership Skills
As you'll be managing a team, it's crucial to convey your leadership style. Share examples of how you've coached and developed teams in the past, particularly in a technical environment, to illustrate your capability in fostering a collaborative service culture.
