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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic betting shop environment.
- Company: Join Entain, a leader in the sports betting and gaming sector, committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, optional overtime, discounts, healthcare support, and development opportunities.
- Why this job: Be part of a winning team that values relationships and celebrates individuality in a fun atmosphere.
- Qualifications: Must be 18+, passionate about customer service, self-motivated, and able to handle challenges calmly.
- Other info: Flexible shifts with a commitment to work-life balance; rota provided four weeks in advance.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom.
The salary is £12.50 per hour.
Are you ready to launch a winning career?
What you will do
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Deliver outstanding customer service.
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Always urging safer gambling.
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Take bets on a wide range of sports and events.
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Process customer transactions including cash handling.
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Help demonstrate our products & betting terminals to customers.
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Handle customer complaints or concerns with empathy and problem-solving skills.
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Work towards defined targets and goals.
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Maintain high shop standards.
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Open or close the shop as needed., And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
LI-DNI
At Entain, we do what’s right. It’s one of our core values and that’s why we’re taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
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You must be 18 years of age or over to work in one of our betting shops.
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Passion for delivering great customer service!
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Do you enjoy building strong relationships and can you communicate effectively?
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Self-motivated and proactive.
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Are you happy to work alone or as part of team?
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Ability to deal with challenging situations in a calm and professional manner.
Our shops can be open from Monday to Sunday 8am – 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance., At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:
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Optional overtime subject to availability.
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Pension Scheme and annual ShareSave.
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Discounts with hundreds of retailers through Entain Deals.
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Healthcare and wellbeing support.
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Development opportunities.
Retail Customer Service employer: Entain plc
Contact Detail:
Entain plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Show your passion for sports and customer service during the interview. Share personal experiences where you successfully engaged with customers or resolved issues, as this will demonstrate your suitability for the Retail Customer Service Manager role.
✨Tip Number 2
Familiarize yourself with the betting products and services offered by Entain. Being knowledgeable about the offerings will help you engage with customers effectively and show that you're proactive and ready to contribute from day one.
✨Tip Number 3
Prepare to discuss how you handle challenging situations. Think of specific examples where you've maintained professionalism under pressure, as this is crucial for a role that involves customer interactions in a dynamic environment.
✨Tip Number 4
Emphasize your ability to work both independently and as part of a team. Highlight experiences where you've successfully collaborated with others or taken initiative on your own, as this aligns with the expectations of the role.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Passion for Customer Service: In your application, highlight your enthusiasm for delivering outstanding customer service. Share specific examples of how you've built positive relationships with customers in the past.
Demonstrate Your Communication Skills: Effective communication is key in this role. Make sure to showcase your ability to communicate clearly and effectively, both in your CV and cover letter. Consider including examples of how you've handled challenging situations with empathy.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your self-motivation, teamwork abilities, and any relevant experience in retail or customer service.
Prepare for Potential Questions: Think about common interview questions related to customer service and problem-solving. Prepare thoughtful responses that demonstrate your ability to handle various situations calmly and professionally.
How to prepare for a job interview at Entain plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Effective Communication Skills
Since building strong relationships is key in this position, practice articulating your thoughts clearly. Be prepared to discuss how you handle challenging situations and communicate effectively with customers and team members.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer complaints or concerns. Emphasize your ability to remain calm and professional under pressure, showcasing your empathy and problem-solving skills.
✨Understand the Role and Company Values
Familiarize yourself with Entain's core values, especially their commitment to diversity and inclusion. Be ready to discuss how you can contribute to a positive team environment and uphold these values in your daily work.
