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- Tasks: Lead the Splash Team to ensure top-notch guest experiences and smooth operations.
- Company: Join Butlin’s, a fun-filled adventure destination with over 80 years of creating smiles.
- Benefits: Enjoy a vibrant work culture, flexible hours, and the chance to make lasting memories.
- Why this job: Be part of an exciting team where every day is different and guest satisfaction is key.
- Qualifications: Experience in leadership, training, and a passion for delivering excellent service required.
- Other info: NPLQ qualification and ITC skills are necessary; apply now to join the fun!
The predicted salary is between 24000 - 36000 £ per year.
### Description
**About the role
We are looking for a Shift Manager to join our Splash Team.
**
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that relevant tasks
and objectives are being carried out by the team and that team are in the
right place at the right time to ensure we can manage fluctuating guest demand
whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure the deliver a great experience
and are also driving any key targets.
This role covers a 5-day working week over 7 days, so flexibility is very
important.
As with all roles at Butlin’s, no day will be the same and you will need to
enjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
### About You
We are looking for an experienced leader that can support the team to deliver
fantastic service. Putting the guests first in everything you do, you will
have experience in training and coaching the team in a fun-filled environment
to deliver an excellence experience.
You will be responsible for health & safety and compliancy checks, opening and
closing the venue, creating rosters & overseeing the day to day operation of
the venue.
You should be confident to direct and respond in any situation whilst
delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high
demand is important, as well as being able to manage multiple priorities and
adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team
to deliver amazing results for our teams and guests every day. NPLQ
qualification and ITC skills are required.
### Interested?
To find out more and apply, please submit your details via the apply now
button where we ask you to submit your CV and answer a few questions. Should
you have any questions or require any adjustments for this process, please
email
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Pool Shift Manager (Apply in minutes) employer: Butlin''s
Contact Detail:
Butlin''s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pool Shift Manager (Apply in minutes)
✨Tip Number 1
Show your passion for guest experience! When you get the chance to speak with us, highlight specific examples of how you've gone above and beyond to ensure guests have a fantastic time. This will demonstrate that you truly understand our values.
✨Tip Number 2
Flexibility is key in this role. Be prepared to discuss your availability and how you can adapt to changing demands. Share any experiences where you've successfully managed a busy environment or adjusted plans on the fly.
✨Tip Number 3
Leadership skills are crucial! Think about times when you've motivated a team or resolved conflicts. We want to see how you inspire others to deliver amazing results, especially during peak times.
✨Tip Number 4
Familiarize yourself with health and safety regulations relevant to the role. Being knowledgeable in this area will not only help you stand out but also show that you take compliance seriously, which is essential for the Shift Manager position.
We think you need these skills to ace Pool Shift Manager (Apply in minutes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and ability to manage teams in a fast-paced environment. Include specific examples of how you've trained and motivated staff to deliver excellent guest experiences.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional guest service and your enthusiasm for the role. Mention your flexibility and readiness to adapt to changing demands, as this is crucial for the position.
Highlight Relevant Qualifications: Ensure you mention your NPLQ qualification and any ITC skills you possess. These are essential for the role and should be clearly stated in your application.
Answer Application Questions Thoughtfully: When answering the application questions, provide detailed responses that showcase your problem-solving skills and ability to handle high-pressure situations while maintaining brand standards.
How to prepare for a job interview at Butlin''s
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, especially in high-pressure situations.
✨Emphasize Guest Experience
Butlin's prioritizes guest experience, so be ready to discuss how you've put guests first in previous roles. Share specific instances where you enhanced customer satisfaction or resolved issues effectively.
✨Be Flexible and Adaptable
The role requires flexibility due to varying demands. Highlight your ability to adapt to changing circumstances and manage multiple priorities. Discuss any relevant experiences that showcase your quick thinking.
✨Prepare for Health & Safety Questions
Since you'll be responsible for health and safety compliance, familiarize yourself with relevant regulations and best practices. Be prepared to answer questions about how you've ensured safety in previous roles.
