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- Tasks: Support our team by planning and coordinating daily tasks for engineers and ensuring accurate data flow.
- Company: Join Sureserve, a leader in affordable heating and energy solutions with a commitment to sustainability.
- Benefits: Enjoy flexible hours, wellbeing programmes, enhanced leave, and opportunities for career progression.
- Why this job: Be part of a mission-driven company focused on social impact and creating warm, safe homes.
- Qualifications: Proficiency in Microsoft packages and strong organisational skills are essential; customer service experience is a plus.
- Other info: This part-time role offers 16 hours per week, with flexibility during office hours.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a nationwide reach, regional and local relationships and expertise, and commitment to excellent client service, we are set up to be a trusted partner for now and the future.
We are recruiting for a diligent, professional Contract Administrator to join our busy team. This role necessitates a resilient and detail-focused person with excellent communication skills and the ability to multitask effectively.
Overview of Role:
The Contract Administrator serves as a crucial conduit between multiple stakeholders, ensuring that accurate data is delivered and communicated daily to the appropriate parties and that all planned and allocated works are distributed on time, meeting the standards set by the Company and its Clients. The successful candidate will be responsible for providing administrative support to our team leaders, engineers, suppliers, and tenants with proven administrative work experience, ideally in the housing, premises, or facilities management sector.
Key Responsibilities:
- Planning the day-to-day works of the Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and distribute/communicate work accordingly.
- Ensuring the cascade of data is both accurate and timely.
- Ensuring up-to-date records are both produced and kept via the appropriate mediums on time.
- Liaise with the other Contracts Administrators and Supervisors.
- Answering and dealing with phone calls from both Clients and Tenants.
Required Attributes:
- A self-motivated individual, looking to develop and progress within a successful Company.
- Understand and work to an excellent level of customer service.
- The ideal candidate will have experience and be proficient with Microsoft packages, IT systems and databases and possess strong organisational abilities.
- Experience of handling a high volume of calls will be beneficial.
- Require a friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.
It is important that we complete all the appropriate criminal and reference checks before you start working with us. Working hours are: 16 hrs per week with flexibility of working during our operation hours from 8am till 5pm Monday to Friday, office based in our local Boston Branch.
What We Offer:
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
- Service level awarded annual leave.
- Enhanced Maternity & Paternity Packages.
- Dental/Healthcare cash plan.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy- a platform for development, career progression.
- Employee Voice Programme.
- Social activities for all of our teams.
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact us.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.
Contract Administrator - Part-time employer: Sureserve Group
Contact Detail:
Sureserve Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator - Part-time
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the context in which Sureserve operates will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will show that you can handle the demands of a busy Contract Administrator position.
✨Tip Number 3
Practice your communication skills, especially in handling phone calls. Since the role involves liaising with clients and tenants, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Network with professionals in the facilities management sector. Engaging with others in the industry can provide insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Contract Administrator - Part-time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in housing or facilities management. Emphasise your organisational skills and any experience with Microsoft packages, as these are crucial for the Contract Administrator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to multitask. Mention specific examples of how you've successfully managed data and liaised with multiple stakeholders in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with IT systems and databases. Include any experience you have with handling high volumes of calls, as this is beneficial for the role.
Showcase Your Customer Service Experience: Since the role requires excellent customer service skills, provide examples of how you've maintained positive relationships with clients or tenants in past positions. This will demonstrate your suitability for the role.
How to prepare for a job interview at Sureserve Group
✨Know the Company and Its Mission
Before your interview, take some time to research Sureserve and understand its mission in delivering essential heating and energy solutions. Familiarise yourself with their commitment to decarbonisation and customer service, as this will show your genuine interest in the role.
✨Demonstrate Your Organisational Skills
As a Contract Administrator, you'll need to manage multiple tasks effectively. Be prepared to discuss your previous experiences where you successfully organised workloads or managed schedules, highlighting your ability to multitask and keep accurate records.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, provide examples of how you've liaised with different stakeholders in the past, whether they are clients, engineers, or tenants. This will demonstrate your ability to maintain good relationships and ensure smooth operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a high volume of calls or managing conflicting priorities. Think of relevant scenarios from your past experience and be ready to explain your thought process and the outcomes.
