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- Tasks: Join our Chill#2 Cafe & Bar team to deliver exceptional service and create memorable experiences.
- Company: Accor is a global leader in hospitality with over 5,600 hotels and 10,000 restaurants worldwide.
- Benefits: Enjoy training, discounts, free hotel breaks, and opportunities for growth across 100+ countries.
- Why this job: Be part of a passionate team in a vibrant atmosphere that values authenticity and connection.
- Qualifications: Previous experience preferred; must be friendly, organized, and flexible with hours.
- Other info: Join us to explore limitless career possibilities in a supportive environment.
Company Description
Join us at Accor, where life pulses with passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart , ?
Join us and become a Heartist .
Job Description
We are looking for a Team Member to join our Chill#2 Cafe & Bar team!
Chill#2 is an artisan coffee-led concept with a passion for offering the highest-quality drinks, food and unforgettable experience for our customers.
It is relaxed enough to sit in the morning with a coffee and transforming into an elegant setting for enjoying a local craft beer or a glass of wine in the evening. If you are lucky you may find yourself enjoying one of our special live music nights. Chill is a state of mind centred on specialty coffee roasted by artisans, fresh food inhouse hand-prepared, inspiring and inviting product merchandising, social influence and partnerships in food and drinks produce. The essence of Chill#2 lies in simplicity, authenticity and honesty.
Do these resonate with you? Are you passionate about connecting with people? Are you adept at cultivating a lively and dynamic atmosphere in our Café & Bar? If you answered yes to these questions, we'd love to hear from you.
We will support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
Your missions will be:
- Welcome the guests and ensure that the service is handled very well
- Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
- Ensures the working areas are clean
- Handles any guest complaints and/or remarks provides a response as soon as possible
- Complying with Food Safety regulations
- Take food and drinks order and provides support to the breakfast
- Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Café and Bar
- Has an impeccable attitude which conveys the image of the brand and hotel
- Passionate for the success of the hotel
- Attention to detail and quality
- Willing to embrace changes
Qualifications
Who are we looking for?
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organizational skills
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
Additional Information
Benefits
What is in it for you?
- Excellent training and opportunity to develop and grow
- Employee benefit card offering discounted rates at Accor worldwide
- Free bonus breaks to participating UK Accor hotels each year.
- Learning programs through our Academies
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Workplace pension scheme
- Meals on duty
- Uniform and dry cleaning
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
AMRT1_UKCT
Chill2 Cafe and Restaurant Team Member employer: ibis Cambridge
Contact Detail:
ibis Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chill2 Cafe and Restaurant Team Member
✨Tip Number 1
Show your passion for hospitality! When you meet with us, share your experiences that highlight your love for connecting with people and creating memorable moments. This aligns perfectly with our ethos of being a Heartist.
✨Tip Number 2
Familiarize yourself with our Chill#2 concept. Understanding our artisan coffee offerings and the relaxed yet elegant atmosphere will help you demonstrate your enthusiasm and fit for the role during your conversation with us.
✨Tip Number 3
Be ready to discuss how you handle guest complaints. We value quick and effective responses, so think of examples where you've turned a negative experience into a positive one for customers.
✨Tip Number 4
Highlight your teamwork skills! Share stories that showcase your ability to work under pressure and collaborate with others, as we believe a strong team is essential for delivering excellent service.
We think you need these skills to ace Chill2 Cafe and Restaurant Team Member
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Accor's commitment to responsible hospitality and their values. This will help you align your application with their mission and demonstrate that you are a good fit for their team.
Highlight Relevant Experience: Make sure to emphasize any previous experience in customer service or similar roles. Use specific examples to showcase your skills in delivering excellent service and handling guest interactions.
Show Your Passion: In your cover letter, express your passion for hospitality and connecting with people. Mention how you resonate with the essence of Chill#2, focusing on simplicity, authenticity, and creating memorable experiences.
Tailor Your CV: Customize your CV to reflect the qualifications mentioned in the job description. Highlight your attention to detail, organizational skills, and ability to work under pressure, as these are key attributes for the role.
How to prepare for a job interview at ibis Cambridge
✨Show Your Passion for Hospitality
Make sure to express your genuine love for hospitality during the interview. Share experiences where you connected with customers and created memorable moments, as this aligns perfectly with the company's ethos of being a 'Heartist'.
✨Demonstrate Your Customer Service Skills
Prepare examples that showcase your excellent customer service skills. Discuss how you've handled guest complaints or ensured a high-quality service experience in previous roles, as this is crucial for the position.
✨Emphasize Teamwork and Flexibility
Highlight your ability to work effectively in a team and your flexibility with working hours. Share instances where you collaborated with colleagues to create a positive atmosphere, which is essential for the Chill#2 Café & Bar environment.
✨Be Ready to Discuss Food Safety Knowledge
Since compliance with Food Safety regulations is important, be prepared to discuss any relevant knowledge or experience you have in this area. This shows that you take the role seriously and are committed to maintaining high standards.
