Customer Service Advisor (Energy)

Bringing that feel-good energy.

We''re the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We''re moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

At E.ON Next, our customers are at the heart of everything we do; and that’s why we are building a new bereavement team to provide specialist support to our customers during these difficult times. As an Energy Specialist, you’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.

Here at E.ON Next we care about each other and our business, so sitting comfortably isn’t our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.

Here’s a taste of what you’ll be doing

• Join our new bereavement team to provide exceptional customer service over the phone and via email

• Support customers with everything from billing to meter exchanges, making our customers happy with every interaction

• Handle a variety of challenges with empathy, going the extra mile to offer fantastic solutions

• Thrive in a fast-paced environment, supported by state-of-the-art technology and a team that always has your back

Are we the perfect match?

Here’s what we need from you

• Passionate about delivering an exceptional customer experience

• Resilient and excited to tackle complex problems

• Great communicator with strong English skills (written and verbal)

• A team player who thrives in a fast-paced environment

• Confident in making decisions and embracing change

At a time of loss, our customers need compassion, understanding and unwavering support. Do you have a deep sense of empathy, a strong desire to help and a commitment to making a difficult journey as smooth as possible for those who are grieving? If so, we want you on our team.

If you’re ready to bring your heart, skills, and commitment to those who need it most, apply today and make a real difference.

Here’s what else you need to know

• This role may close earlier due to high application volumes.

• The starting salary for this role is £24,196. We’re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro (£26,010) with further opportunities to reach Expert and Guru levels, offering an earning potential of £36,651.

• Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday – Friday 9am – 5pm, and you’ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family.

• Did you know we’ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave.

• And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks’ holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday.

Please note:

• DBS check and right to work – for successful candidates,a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system.

• Contract options – this is a full time contact (37 hours per week).

IMPORTANT INFORMATION

If you are invited to a Discovery Day, it will take place at our Leicester hub. Discovery Days for this position will be running on 21st Jan, 28th Jan and 4th Feb. Should your application be successful, the initial 8 week training will be conducted at our Leicester hub. During this time you’ll be fully equipped with the skills you’ll need, and it’s important that everyone is available for each day, and come into the hub for 3 days, of the 8 weeks training. The start date for this role is 3rd March 2025 . Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave.

A place to be you

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we’re better.