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- Tasks: Lead the sales office and manage hotel operations during an exciting refurbishment.
- Company: Join The Welcombe Hotel, a historic mansion with stunning grounds and luxury amenities.
- Benefits: Enjoy a £1000 bonus after 4 months and be part of a proud team!
- Why this job: Be at the forefront of a major transformation in a prestigious hotel setting.
- Qualifications: Strong leadership, communication skills, and experience in sales strategy are essential.
- Other info: Opportunity to work in a dynamic environment with a focus on client relationships.
The predicted salary is between 36000 - 60000 £ per year.
The Welcombe Hotel, a Grade 2 listed Neo Jacobean mansion and Calendar house, is dripping in Shakespearean history and grandeur. Set in acres of stunning grounds and landscaped gardens, this gem is also home to a Spa and Leisure facility and an 18 hole, par 70 golf course it really has it all! Nestled in heart of the UK and pending a 9 million pound refurbishment to restore this beautiful property to its original luxury grandeur, this is the most exciting time to be joining our team!The
As we prepare for the refurbishment, we are now looking for a Commercial Office Manager who is able to oversee the sales office currently and manage the hotel and team through the exciting transition the property will go through.
Commercial Office Manager is responsible for overseeing the commercial and administrative operations of the hotel, ensuring efficiency, profitability, and exceptional service delivery. This role requires a dynamic individual who can manage day-to-day office functions, coordinate with various departments, and contribute to the hotel's strategic commercial goals.
Benefits:Working with a team that is 90% proud to work at the Hotel! Entry into senior management incentive scheme.£1000 bonus after completion of 4 months and successful probationary period.
Administrative Management
Oversee the daily operations of the commercial office to ensure smooth workflow.
Manage contracts, records, and correspondence related to commercial activities.
Maintain accurate and organised documentation of budgets, schedules, and operational reports.
Supervise office staff, including recruitment, training, and performance management.
Sales and Revenue Optimisation
Collaborate with the sales and marketing teams to develop and implement strategies that maximise revenue and market share.
Monitor and analyse financial performance, identifying areas for cost reduction or revenue enhancement.
Work closely with revenue management to optimise room rates and occupancy levels.
Conduct regular comp set price checks to stay ahead of the market
Client Relationship Management
Foster strong relationships with corporate clients, suppliers, and other stakeholders.
Act as the main point of contact for commercial inquiries and client concerns, ensuring timely and satisfactory resolution.
Represent the hotel in client meetings and negotiations.
Skills and Competencies
Strong leadership and organisational skills.
Excellent communication and interpersonal abilities.
Proficient in financial analysis, budgeting, and revenue management.
Familiarity with hotel management software (e.g., Opera, Microsoft).
Ability to handle multiple tasks and prioritize effectively.
Preferred Qualifications
Experience in corporate client management and sales strategy development.
Knowledge of local and international hospitality trends and regulations.
Key Performance Indicators (KPIs)
Achievement of revenue and occupancy targets.
Efficiency and accuracy of office operations.
Client satisfaction and retention rates.
Staff productivity and engagement levels.
AMRT1_UKCT
Commercial Office Manager employer: The Welcombe
Contact Detail:
The Welcombe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Office Manager
✨Tip Number 1
Familiarize yourself with the hotel industry, especially in relation to commercial operations. Understanding current trends and challenges can help you speak confidently about how you can contribute to The Welcombe Hotel's goals during the refurbishment.
✨Tip Number 2
Network with professionals in the hospitality sector, particularly those who have experience in commercial office management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Research The Welcombe Hotel's history and its recent developments. Being knowledgeable about the hotel's background and future plans will demonstrate your genuine interest and commitment to the role.
✨Tip Number 4
Prepare to discuss specific strategies for revenue optimization and client relationship management. Think of examples from your past experiences that showcase your ability to enhance profitability and maintain strong client connections.
We think you need these skills to ace Commercial Office Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Commercial Office Manager position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in administrative management, sales optimization, and client relationship management. Use specific examples that demonstrate your leadership and organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the hotel's refurbishment and your vision for contributing to its success. Make sure to address how you can help achieve the hotel's strategic commercial goals.
Highlight Relevant Skills: In your application, emphasize your proficiency in financial analysis, budgeting, and familiarity with hotel management software. Mention any experience you have with corporate client management and sales strategy development to stand out.
How to prepare for a job interview at The Welcombe
✨Show Your Leadership Skills
As a Commercial Office Manager, strong leadership is key. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to motivate and guide staff through transitions.
✨Demonstrate Financial Acumen
Since the role involves financial analysis and revenue management, brush up on your knowledge of budgeting and financial performance metrics. Be ready to discuss how you've optimized revenue in previous positions.
✨Highlight Client Relationship Management Experience
This position requires excellent client relationship skills. Prepare to talk about your experience in managing corporate clients and how you've resolved client concerns effectively in the past.
✨Familiarize Yourself with Hotel Management Software
Knowledge of hotel management software like Opera is crucial. If you have experience with such tools, be sure to mention it. If not, consider doing a quick online tutorial to familiarize yourself with the basics.
