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- Tasks: Handle alarm calls, check client safety, and respond to emergencies.
- Company: Join a dedicated team ensuring safety 24/7 in a relaxed environment.
- Benefits: Competitive salary, flexible shifts, and a supportive work culture.
- Why this job: Make a real impact by ensuring client safety while working independently.
- Qualifications: Confident communication skills and ability to follow procedures required.
- Other info: Office-based role with varied shift patterns, including nights and weekends.
The predicted salary is between 18808 - 18808 £ per year.
Customer service alarm call Handler – £23,510.40 Leicester Permanent – Office basedHours: 6 days of work followed by 4 off Shift patterns:* X2 Early: 7am – 3pm* X2 Middle: 3pm – 11pm* X2 lates: 11pm – 7amHours of work are equivalent to 5 x 8 hour shifts per week. You will be required to work Bank holidays and shifts above.You may be office based by yourself at points and being the only person on shift so have to be confident enough to be in the building by yourself.Role:You will be working on your own on the shift and calling all the clients to check Alarms are safe and operational and that there is no danger. From there you will either escalate or stand down the alarm.The Alarm Handler team will ensure the department is operated 24 hours a day 365 days a year, with at least one person ALWAYS being in attendance.When an alarm triggers, the alarm handler is to immediately respond to the alarm and follow the client specific procedure for the alarm that has been raised. If required, then to escalate the alarm and follow it through to a conclusion where either the alarm is stood down or another person/agency has taken control of the alarm.This is a relaxed working environment.Duties * Calling the client to check the Alarm is operational and there is no danger* Raising alarm if there is danger * Standing down alarm if no Danger* Answering Alarm calls and taking appropriate action. * Responding to client emails with queries * Following procedure for each alarm Skills * Call han…
Call Handler employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarize yourself with alarm systems and emergency protocols. Understanding how different alarms work and the procedures for handling them will give you confidence during the interview and show that you're proactive.
✨Tip Number 2
Practice your communication skills, especially in a call handling context. Since you'll be dealing with clients over the phone, being able to convey information clearly and calmly is crucial.
✨Tip Number 3
Demonstrate your ability to work independently. Since you may be the only person on shift, share examples from your past experiences where you've successfully managed tasks alone or made critical decisions without supervision.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Highlight any previous experience with shift work or your adaptability to different working hours, as this role requires a commitment to a rotating schedule.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Handler position. Understand the responsibilities, such as responding to alarms and communicating with clients, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service or call handling experience. Mention specific situations where you successfully managed calls or emergencies, showcasing your ability to remain calm under pressure.
Showcase Communication Skills: Since the role involves a lot of client interaction, highlight your communication skills. Provide examples of how you've effectively communicated in past roles, whether through phone calls, emails, or face-to-face interactions.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your understanding of the company's needs. Mention your enthusiasm for working in a relaxed environment while being responsible for critical alarm responses, showing that you are a good fit for the team.
How to prepare for a job interview at Search
✨Understand the Role
Make sure you have a clear understanding of what a Call Handler does. Familiarize yourself with the responsibilities, such as checking alarms and responding to emergencies. This will help you answer questions confidently.
✨Demonstrate Communication Skills
Since the role involves calling clients and responding to their queries, showcase your communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you handle difficult conversations.
✨Showcase Problem-Solving Abilities
Be prepared to discuss scenarios where you had to think on your feet or resolve issues quickly. The interviewer may ask about past experiences, so have examples ready that demonstrate your ability to stay calm under pressure.
✨Highlight Flexibility and Reliability
The job requires working various shifts, including holidays. Emphasize your willingness to work flexible hours and your reliability in previous roles. This shows that you are committed and can adapt to the demands of the position.
