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- Tasks: Support and install end user ICT and voice devices across Hampshire.
- Company: Join the UK Policing team, dedicated to serving the community.
- Benefits: Enjoy a competitive salary, on-call payments, and excellent employee benefits.
- Why this job: Be part of a vital service, enhancing tech support for users in your community.
- Qualifications: 4+ years in IT support, clean UK driving license, and strong customer service skills required.
- Other info: Must be a UK resident for 5 years and eligible for security clearance.
The predicted salary is between 30000 - 37000 £ per year.
Role: IT Field Engineer (End User devices)
Location: Portsmouth + travel to various Hampshire sites using company vehicle
Rate: £33,300 + On-call payments + Excellent Employee Benefits
Key Skills:
- Flexibility regarding frequent travel
- End user device tech support (hardware, mobile, laptop, hardware peripherals etc.)
- Hardware swap-outs, installation, repair and connectivity to networks
- Device hardware and peripherals
- MS Windows 10, Azure AD, SCCM, voice comms
- Clean and current UK driving license
Our Client: UK Policing.
The Role: To provide a reliable and swift field-based service for the installation and support of all end user ICT and voice devices across the Hampshire county.
The successful candidate will be able to demonstrate:
- 4+ years' experience in IT equipment set-up/installation, repair and connectivity to networks
- 1st line technical support and some 2nd line triage for IT kit and connectivity
- Experience in a field-based role travelling to locations daily
- Excellent customer service skills / communication skills
- Desktop skills to include setting up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops
- Experience responding to service tickets and responding within SLAs
- Confident communication skills, both with end Users and third-party suppliers
- Clean and current UK driving license and willingness to use company vehicle to travel for frequent travel to sites
Eligibility for Security Clearance and Police vetting (NPPV3) is essential.
You MUST be a full-time Resident of the UK and have the right to work in the UK without the need for VISA sponsorship. You need to have lived and worked in the UK for the last 5 years without any extended periods outside of the UK in that time in order to be eligible for the required level of security vetting (NPPV3).
EUD Engineer (Portsmouth) employer: DataCareers
Contact Detail:
DataCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Engineer (Portsmouth)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS Windows 10, Azure AD, and SCCM. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since this role involves direct communication with end users, demonstrating your ability to handle queries and provide support effectively will be crucial.
✨Tip Number 3
Prepare for questions about your field experience. Be ready to discuss specific instances where you've successfully installed or repaired IT equipment, as well as how you managed your time while travelling to different sites.
✨Tip Number 4
Since a clean UK driving licence is essential, ensure that you have it ready to present. Also, be prepared to discuss your willingness to travel frequently and how you manage logistics when working across multiple locations.
We think you need these skills to ace EUD Engineer (Portsmouth)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT equipment set-up, installation, and support. Emphasise your 4+ years of experience and any specific skills related to end user devices, such as MS Windows 10, Azure AD, and SCCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to communicate effectively with both end users and third-party suppliers. Mention your flexibility regarding travel and your clean UK driving licence.
Highlight Relevant Experience: In your application, specifically mention any field-based roles you've held and how you managed service tickets within SLAs. This will demonstrate your capability to handle the responsibilities of the role.
Check Eligibility Requirements: Ensure you clearly state your eligibility for security clearance and police vetting (NPPV3) in your application. Highlight your residency in the UK for the last 5 years and your right to work without visa sponsorship.
How to prepare for a job interview at DataCareers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with end user devices, particularly with MS Windows 10, Azure AD, and SCCM. Highlight specific examples of hardware installations, repairs, and connectivity issues you've resolved in the past.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with users, emphasise your communication skills and ability to provide excellent customer service. Share anecdotes that illustrate how you've effectively handled user queries or complaints in previous roles.
✨Prepare for Field-Based Scenarios
Expect questions about your experience in field-based roles. Be ready to discuss how you manage your time and travel efficiently while providing support across various locations. Mention any strategies you use to stay organised on the go.
✨Understand Security Clearance Requirements
Familiarise yourself with the eligibility criteria for security clearance and police vetting (NPPV3). Be ready to explain your residency status and how it aligns with the requirements, as this is crucial for the role.
