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- Tasks: Be the go-to tech guru for solving IT issues and enhancing user experience.
- Company: Join a dynamic team focused on delivering top-notch IT support and services.
- Benefits: Enjoy healthcare perks, discounts, generous holiday, and a supportive work environment.
- Why this job: Gain hands-on experience in IT while making a real impact on users' daily operations.
- Qualifications: Must have skills in Windows, SQL, networking, and excellent communication abilities.
- Other info: Driving license and own transport are essential for site visits.
The predicted salary is between 22200 - 37000 £ per year.
We are recruiting for an IT 2nd / 3rd Line Engineer, working with an office-based team. The role will be first point of contact for the IT-related issues, problems, incidents or requests. Duties: Assess, troubleshoot and resolve all end user computing issues . Help to develop processes and methods of operating . Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required. Ensure that all work carried out for users is recorded in the in-house systems. Maintain a level of technical competence, while assisting in training other members of the team to increase overall knowledge and competencies, improving the levels of service offered. Skills: Windows Desktop 10 / 11. Windows Server 2016+, Virtual appliances, SQL Server. Microsoft Intune, Defender & 365. Networking – LAN, vLAN, WAN, Switches, Routers etc. Cloud Services – Azure, Email, Office and Third Party. Active Directory – Hybrid Azure on Prem. Driving licence and own transport – essential Outstanding verbal and written communication skills High attention to detail and organisational skills. Benefits: Health care maintenance cash plan. Access to shopping and gym discounts. Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year. 25 days holiday per annum increasing annually to 28. Holiday trading allowing employees to buy or sell holiday throughout the year. Salary Sacrifice cycle to work scheme. Auto enrolment pension scheme with 1 x life assurance. Salary 37K depending on experience
IT 2nd / 3rd line Engineer employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2nd / 3rd line Engineer
✨Tip Number 1
Make sure you familiarize yourself with the specific technologies mentioned in the job description, such as Windows Desktop 10/11 and SQL Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills during any conversations or interviews. Be prepared to discuss specific examples of how you've resolved IT issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Since the role involves training other team members, think about your previous experiences in mentoring or teaching. Be ready to share how you’ve helped others improve their technical skills, as this shows your leadership potential.
✨Tip Number 4
Don’t forget to emphasize your communication skills. Since you'll be the first point of contact for IT-related issues, being able to clearly explain technical concepts to non-technical users is crucial. Practice articulating complex ideas simply and effectively.
We think you need these skills to ace IT 2nd / 3rd line Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT 2nd / 3rd Line Engineer position. Highlight the key responsibilities and required skills, such as troubleshooting end user computing issues and maintaining technical competence.
Tailor Your CV: Customize your CV to reflect your experience with Windows Desktop, Server, SQL, and other relevant technologies mentioned in the job description. Emphasize your problem-solving skills and any previous experience in a similar role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Explain why you are interested in this position and how your background aligns with the company's needs, particularly in providing excellent end user support.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Focus Resourcing
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Desktop 10/11, Windows Server, and other relevant technologies. You might be asked to troubleshoot a hypothetical issue, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since the role involves being the first point of contact for IT issues, highlight your outstanding verbal and written communication skills. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Emphasize Attention to Detail
The job requires a high level of attention to detail. Prepare examples from your past work where your meticulousness led to successful outcomes, especially in troubleshooting or documenting issues.
✨Discuss Team Collaboration
This position involves working closely with an office-based team and training others. Share experiences that showcase your ability to collaborate effectively and contribute to team knowledge, as well as any instances where you helped train colleagues.
