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- Tasks: Lead a department to enhance sales and deliver an amazing customer experience.
- Company: Join H&M, a global leader in fashion retail, committed to growth and development.
- Benefits: Enjoy a permanent position with flexible hours and opportunities for team development.
- Why this job: Be part of a dynamic team that values people and profitability while ensuring safety.
- Qualifications: Management experience in customer service and a passion for leading teams is essential.
- Other info: Availability required 7 days a week, including weekends.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent position offering 39 hours per week, based at H&M White City in The Westfield White City shopping centre.
As a Department Manager, you will oversee a department to support the sales and profit of the store and deliver a Customer First Experience with your team.
Key responsibilities include:
- Leading with a vision to ensure the best experience for colleagues and customers
- Evaluating team performance, providing feedback, and supporting development and training
- Analyzing and following up on Sales & Profit KPIs for your department
- Ensuring Health & Safety, legal, and security standards comply with H&M and local laws to ensure safety for all employees and customers
Qualifications:
- Management experience in a customer-facing environment
- Experience leading and managing teams
- A passion for profitability and people
- A customer-first mindset
Additional information:
Availability is fully flexible across 7 days, including weekends.
Benefits:
We offer attractive benefits, extensive development opportunities globally, staff discounts across all H&M Group brands, and inclusion in our H&M Incentive Program (HIP). Benefits may vary by country and employment type.
Inclusion & Diversity:
H&M Group is committed to creating inclusive, diverse, and equitable workplaces. We consider all diversity dimensions in our recruitment process and aim for a fair, bias-free application process without requiring a cover letter.
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Department Manager - White City employer: H&M Group
Contact Detail:
H&M Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager - White City
✨Tip Number 1
Familiarize yourself with H&M's values and customer-first approach. Understanding their culture will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Highlight your management experience in customer-facing roles during the interview. Be ready to share specific examples of how you've successfully led teams and improved customer experiences in the past.
✨Tip Number 3
Prepare to discuss your approach to analyzing sales and profit KPIs. Show that you can not only track performance but also implement strategies to enhance profitability in your department.
✨Tip Number 4
Demonstrate your commitment to health and safety standards. Be prepared to talk about how you've ensured compliance in previous roles, as this is crucial for maintaining a safe environment for both employees and customers.
We think you need these skills to ace Department Manager - White City
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Department Manager position at H&M. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your management experience in customer-facing environments. Provide specific examples of how you've led teams and improved sales or customer satisfaction.
Showcase Your Leadership Skills: Discuss your leadership style and how you support team development. Mention any training or feedback processes you've implemented in previous roles to demonstrate your commitment to team growth.
Express Your Passion: Convey your passion for profitability and a customer-first mindset in your application. Use concrete examples to illustrate how you've prioritized customer experience in past positions.
How to prepare for a job interview at H&M Group
✨Show Your Leadership Skills
As a Department Manager, you'll need to demonstrate your management experience. Be prepared to share specific examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasize Customer Experience
Highlight your commitment to a customer-first mindset. Discuss strategies you've implemented to enhance customer satisfaction and how you measure success in delivering an exceptional shopping experience.
✨Know Your KPIs
Familiarize yourself with key performance indicators related to sales and profit. Be ready to discuss how you've analyzed these metrics in previous roles and what actions you took to improve them.
✨Safety and Compliance Awareness
Understand the importance of health, safety, and legal compliance in a retail environment. Prepare to talk about how you've ensured safety standards in your previous positions and how you plan to uphold H&M's standards.
