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For Companies At a Glance
- Tasks: Own the Zendesk platform, streamline workflows, and support customer complaints.
- Company: Join a dynamic team focused on service improvement and customer satisfaction.
- Benefits: Enjoy remote work flexibility and competitive pay of £400-£475 per day.
- Why this job: Make a meaningful impact while collaborating with teams to drive real change.
- Qualifications: Experience in Zendesk administration and strong communication skills required.
- Other info: Initial 6-month engagement with potential for extension.
The predicted salary is between 72000 - 114000 £ per year.
I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals. It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change. Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.
Key Responsibilities:
- Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
- Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
- Configure and maintain workflows – including triggers, automations, macros, and SLAs.
- Manage user roles, permissions, and groups.
- Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
- Collaborate with internal teams to gather feedback and implement system and process improvements.
- Train and support internal users on best practices.
- Stay current on Zendesk updates and suggest ways to enhance functionality and performance.
What We’re Looking For:
- Solid experience in a Zendesk Admin role (or similar).
- Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
- Hands-on experience configuring workflows and setting up business rules.
- Confident working with reporting tools and analytics to identify trends and drive improvements.
- API integration experience is a bonus.
- Zendesk certification is highly desirable but not essential.
- Great communication and stakeholder management skills.
Application Specialist employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates in Zendesk. Being knowledgeable about recent changes can help you stand out during discussions with potential employers, showing that you're proactive and engaged with the platform.
✨Tip Number 2
Network with other Zendesk professionals through online forums or LinkedIn groups. Engaging with the community can provide insights into best practices and may even lead to referrals for job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workflows or case handling in previous roles. Having concrete examples ready will demonstrate your ability to make a meaningful impact, which is crucial for this position.
✨Tip Number 4
Consider obtaining a Zendesk certification if you haven't already. While it's not essential, having this credential can enhance your credibility and show your commitment to mastering the platform.
We think you need these skills to ace Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Zendesk Administrator. Focus on specific achievements related to configuring workflows, managing user roles, and improving case handling times.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention any relevant projects where you successfully optimised Zendesk or improved customer support processes.
Showcase Relevant Experience: When detailing your work history, emphasise your hands-on experience with Zendesk Support, Guide, Explore, and other tools mentioned in the job description. Use metrics to demonstrate your impact, such as improvements in response times or complaint resolution rates.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with Zendesk. Be ready to discuss specific examples of how you've streamlined workflows or trained users, as well as any challenges you've faced and how you overcame them.
How to prepare for a job interview at Talent
✨Showcase Your Zendesk Expertise
Make sure to highlight your experience with Zendesk during the interview. Be prepared to discuss specific configurations you've implemented, workflows you've streamlined, and how you've used reporting tools to drive improvements.
✨Demonstrate Problem-Solving Skills
Since the role involves supporting the customer complaints process, think of examples where you've successfully resolved issues or improved case handling. This will show your ability to make a meaningful impact in the role.
✨Prepare for Technical Questions
Expect questions about your hands-on experience with Zendesk features like triggers, automations, and SLAs. Brush up on these topics and be ready to explain how you've used them to enhance platform performance.
✨Emphasise Collaboration and Communication
The role requires working closely with support and operations teams. Be ready to share examples of how you've collaborated with others, gathered feedback, and trained users on best practices in previous roles.
