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- Tasks: Engage with customers over the phone to enhance their digital lives and build relationships.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave policies.
- Why this job: This role offers meaningful work, a supportive culture, and opportunities for career growth.
- Qualifications: No specific qualifications required; just bring your confidence and communication skills!
- Other info: Flexible scheduling and occasional home working options available.
The predicted salary is between 23504 - 24064 £ per year.
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Accrington?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504.00 rising to £24,064.00 after 9 months of being here, plus an uncapped super simple commission scheme.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
- Concierge service.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Uncapped Commission
✨Tip Number 1
Familiarize yourself with EE's products and services. Understanding what you’ll be discussing with customers will help you build confidence and rapport during your conversations.
✨Tip Number 2
Practice your communication skills! Since the role emphasizes building relationships, try role-playing scenarios with friends or family to enhance your ability to connect with customers.
✨Tip Number 3
Highlight your life experiences that demonstrate your ability to handle various situations. Whether it's negotiating with family or managing daily challenges, these stories can showcase your transferable skills.
✨Tip Number 4
Be prepared to discuss how you can contribute to a flexible work environment. Think about how you can balance work and personal commitments, as this aligns with EE's values of support and flexibility.
We think you need these skills to ace Customer Service Advisor - Uncapped Commission
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Communication Skills: Since the role involves building relationships with customers, emphasize your communication skills in your CV and cover letter. Provide examples of how you've successfully interacted with others in previous roles or situations.
Highlight Relevant Experience: Mention any previous customer service experience or transferable skills that demonstrate your ability to handle customer inquiries and provide solutions. This could include experiences from past jobs, volunteer work, or even personal situations.
Express Enthusiasm for the Company: Convey your excitement about the opportunity to work with EE. Research the company culture and values, and mention why you believe you would be a good fit for their team in your application.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Customer Service Advisor, strong communication is key. Practice speaking clearly and confidently about your experiences, and be ready to demonstrate how you can build relationships with customers over the phone.
✨Highlight Transferable Skills
Whether it's negotiating with family or handling everyday challenges, share examples of how your life experiences have equipped you with the skills needed for this role. This will show that you understand the importance of empathy and connection in customer service.
✨Understand the Company Culture
Research EE's values and culture before the interview. Be prepared to discuss how you align with their commitment to flexibility and support for employees, as well as your enthusiasm for helping customers enhance their digital lives.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team culture and career development opportunities.
