Customer Service Specialist - Banking and Financial Services

Complaints Handler – Banking & Financial Services (Hybrid Glasgow) At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Salary : £12.85 per hour, £26,728 per annum Location : Hybrid – Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay – make the most of off-peak train fares and energy bills savings! Shifts : Full Time 40 hrs over 8.00 am – 8.00 pm , 5 days over Monday – Sunday. Full flexibility required to work any shifts within these hours. Training : 3 weeks then 5 weeks Grad Bay – THIS EIGHT WEEK PERIOD IS FULL TIME IN THE OFFICE Contract : Permanent Criminal Record Check Please note we do not allow any time off/holiday requests within the first 8 weeks of your start date** Emotional Intelligence – You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Skills needed to be a Customer Service Representative A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Financial Sector – Key Responsibilities Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels Use your problem-solving skills to support our customers, resolve their query and create a positive experience. Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Be knowledgeable of our client’s process and products and how best to support the customer Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.