Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Enjoy 28 days holiday, career development, and awesome discounts on travel and utilities.
- Why this job: Gain valuable experience in banking while working in a supportive and dynamic environment.
- Qualifications: No experience needed; just bring your positive attitude and communication skills!
- Other info: Full training provided; no time off during the first 8 weeks.
Customer Service Specialist – Banking & Financial Services (Glasgow)
Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Insurance sector – no previous experience necessary.
Start Dates : Various January 2025
- Salary : From £11.44 per hour
- Location : Office Based in Glasgow
- Shifts : Varying shifts (Part Time not available)
- Training : 1-4 weeks
- Contract : Permanent
- Background Checking :
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
Our Benefits
- On-line recruitment process, with potential job offer within 24 hours
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Skills needed to be a Customer Service Representative
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Be driven to work towards achievable targets
Financial Sector – Key Responsibilities
- Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
- Use your problem-solving skills to support our customers, resolve their query and create a positive experience
- Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
- Have excellent attention to detail
- Be knowledgeable of our client’s process and products and how best to support the customer
You can follow us on:
– @TeleperformanceUK
– @TeleperformanceUK
– @TPmarketingUK
Customer Service Specialist - Banking and Financial Services employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Banking and Financial Services
✨Tip Number 1
Familiarize yourself with the banking and financial services sector. Understanding common terms, processes, and customer concerns will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal communication, consider role-playing scenarios with a friend to enhance your ability to convey empathy and understanding.
✨Tip Number 3
Be prepared to discuss how you would handle difficult customer interactions. Think of examples from your past experiences where you successfully resolved conflicts or provided exceptional service.
✨Tip Number 4
Show your enthusiasm for the role and the company. Research Teleperformance and be ready to express why you want to work there and how you align with their commitment to excellence in customer service.
We think you need these skills to ace Customer Service Specialist - Banking and Financial Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Customer Service Specialist position. Tailor your application to highlight how your skills align with their needs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and customer service experience. Emphasize your ability to handle difficult situations and your commitment to providing excellent service.
Highlight Relevant Skills: In your CV, focus on skills that are crucial for the role, such as verbal communication, problem-solving, and attention to detail. Use specific examples from your past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is key in this role.
How to prepare for a job interview at Teleperformance
✨Show Your Customer Service Skills
Make sure to highlight any previous experience you have in customer service, even if it's not in the banking sector. Talk about how you've handled difficult situations and provided excellent service.
✨Demonstrate Empathy and Patience
During the interview, be prepared to discuss scenarios where you had to listen carefully and show understanding towards a customer's concerns. This role requires a good listener who can convey empathy.
✨Know the Company and Its Values
Research Teleperformance and understand their commitment to delivering outstanding customer experiences. Be ready to discuss how your values align with theirs and how you can contribute to their mission.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of examples where you successfully resolved issues for customers and how you approached those challenges.
