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For Companies At a Glance
- Tasks: Be the go-to person for customer concerns and resolve issues efficiently.
- Company: Join Herefordshire Council, an organization that truly cares about its community.
- Benefits: Full training provided, gain office experience, and develop your customer service skills.
- Why this job: Perfect for those looking to expand their skill set in a supportive environment.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Ideal for high school and college students seeking a meaningful role.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting a Complaints Officer. This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment. Full training for this role will be provided.
The Complaints Officer Role
This role will involve a variety of customer service tasks including:
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Being the first point of contact for customer concerns, ensuring that issues are identified and are fed back to the appropriate department.
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Respond quickly and effectively to customer queries.
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Dealing with answering both telephone calls and emails.
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Ad-hoc administrative tasks.
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Liaising with other departments across the organisation.
To be considered for this role you must show excellent written and verbal communication skills. You should also be confident dealing with customer queries and being able to handle them in an efficient and professional manner. Attention to detail and being able to work on a computer is also key. Herefordshire Council really cares, so it is important that you also have that care factor.
Complaints Officer employer: Herefordshire Council
Contact Detail:
Herefordshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Officer
✨Tip Number 1
Make sure to highlight your customer service experience in conversations. When networking or during interviews, share specific examples of how you've effectively resolved customer issues in the past.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Familiarize yourself with common complaint handling techniques. Research best practices in customer service and be ready to discuss how you would apply them in this role.
✨Tip Number 4
Show your care factor! During any interactions, express your genuine interest in helping customers and resolving their issues. This will resonate well with us at StudySmarter and align with our values.
We think you need these skills to ace Complaints Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the Complaints Officer role. Emphasize your communication skills and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to broaden your skill set. Mention specific examples of how you've effectively handled customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your written and verbal communication skills. Provide examples of situations where you successfully resolved customer issues or collaborated with other departments.
Show Your Care Factor: Since Herefordshire Council values care, express your commitment to providing excellent customer service and your understanding of the importance of addressing customer concerns promptly and professionally.
How to prepare for a job interview at Herefordshire Council
✨Show Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled customer concerns and resolved issues effectively.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully communicated with customers.
✨Be Ready for Role-Playing
Expect to engage in role-playing exercises where you may need to respond to customer queries. This will help demonstrate your ability to think on your feet and handle situations professionally.
✨Express Your Care Factor
Herefordshire Council values a caring attitude. Be prepared to discuss why you believe empathy and care are important in customer service, and share any personal experiences that reflect this value.
