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- Tasks: Lead hotel operations, inspire your team, and create unforgettable guest experiences.
- Company: Join Moxy, a vibrant brand under Marriott, known for fun and energetic hospitality.
- Benefits: Enjoy health plans, discounted stays, food perks, and generous holiday time.
- Why this job: Be part of a dynamic team that values hard work and fun while making guests feel at home.
- Qualifications: 2+ years in hotel management and team leadership; experience with property management systems is a must.
- Other info: A personality assessment may be part of the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
Energetic multitasker who leads from the front to maintains a smooth hotel operation and inspires their team to overdeliver for guests by working hard and having fun. Maintains high standards for our guests, has an eye for detail, as well as a sound business understanding. Builds relationships with key partners and welcomes activity into the hotel by bringing the Moxy brand to life creating a fun environment that makes guests feel at home.
Main Tasks and responsibilities
- Supports the General Manager in all aspects of the management of the hotel
- Customer service, guest relations and creating positive guest experiences
- Recruits and develops a team that delivers excellent service the Moxy way
- Ensure a profitable hotel operation in line with company goals
- Manage the team effectively and enforce company policies
- Actively involved in the day to day tasks of the team
- Managing Food & Beverage outlets the Moxy way
- Manage hotel room inventory and checking guests in/out the Moxy way
- Follow all food safety, licensing and health and safety policies to work safely
- Promote and support the Moxy brand and the Marriott Bonvoy loyalty program
Were looking for someone with Moxie, which is all of these things:
- Have high energy and a fearless do-it-yourself attitude
- Good with people and enjoy chatting with guests
- Skilled multi tasker who can balance hard work with great service
- Clear communicator fluent in English (and other languages a plus!)
Useful Experience
- Must have minimum 2 years hotel management experience
- Must have minimum 2 years team management
- Must haveproperty management system (preferably Opera) experience
- Knowledge of Point of Sale system (Preferably Micros)
- Knowledge of Food Safety & Licensing laws
- Knowledge of maintaining brand standards
- Event management, marketing or social media experience
- Personal experience of travel and travel industry
Benefits for you!
- Health Cash Plan
- Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
- Discount on Food & Beverages at Marriott hotels worldwide
- Enhanced Maternity/Paternity/Adoption pay
- Pension scheme
- Twenty eight holidays (annually increasing to max thirty three holidays)
*a personality assessment can be part of the recruitment process*
AMRT1_UKCT
Operations Manager employer: Moxy Aberdeen Airport
Contact Detail:
Moxy Aberdeen Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Show your passion for hospitality! When you engage with us, make sure to express your enthusiasm for creating memorable guest experiences. Share specific examples of how you've gone above and beyond in previous roles.
✨Tip Number 2
Highlight your leadership skills! We want to see how you've successfully managed teams in the past. Be ready to discuss your approach to team development and how you inspire others to deliver excellent service.
✨Tip Number 3
Demonstrate your understanding of hotel operations! Familiarize yourself with key aspects of hotel management, such as inventory control and food safety regulations. This knowledge will show us that you're ready to hit the ground running.
✨Tip Number 4
Be prepared to discuss your experience with property management systems! Since we prefer candidates with Opera experience, make sure to mention any relevant software skills and how they can benefit our operations.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Highlight Your Experience: Make sure to emphasize your hotel management experience and team management skills in your application. Use specific examples that showcase your ability to lead a team and maintain high standards.
Showcase Your Personality: Since the role requires someone with 'Moxie', let your personality shine through in your cover letter. Share anecdotes that demonstrate your energetic multitasking abilities and your passion for guest relations.
Detail Your Skills: Clearly outline your experience with property management systems like Opera and Point of Sale systems like Micros. Mention any relevant knowledge of food safety and licensing laws, as well as your experience in event management or marketing.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements and responsibilities mentioned in the job description. Use keywords from the listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at Moxy Aberdeen Airport
✨Show Your Energy and Enthusiasm
As an Operations Manager, it's crucial to demonstrate your high energy and positive attitude during the interview. Share examples of how you've inspired your team and created a fun environment for guests in previous roles.
✨Highlight Your Multitasking Skills
Prepare to discuss specific instances where you successfully managed multiple tasks simultaneously. This role requires balancing hard work with excellent service, so showcasing your ability to juggle responsibilities will be key.
✨Emphasize Guest Relations Experience
Since guest experience is a top priority, be ready to talk about your approach to customer service and how you've built relationships with guests in the past. Highlight any unique strategies you've used to create positive experiences.
✨Demonstrate Your Knowledge of Brand Standards
Familiarize yourself with the Moxy brand and its values. During the interview, express your understanding of maintaining brand standards and how you can bring the Moxy brand to life in the hotel environment.
