Scheme Manager

Scheme Manager – Broxbourne

Salary: £33,054 per annum + monthly attendance bonus

Hours: 37.5 per week

Location: Broxbourne

Contract: Permanent

Are you passionate about making a real difference in the lives of people experiencing homelessness? Do you have the leadership skills to inspire a team and create a safe, supportive environment where individuals can rebuild their lives?

At Hightown, we are looking for a motivated and compassionate Scheme Manager to lead our supported housing scheme in Broxbourne, which provides accommodation for up to 20 single homeless individuals.

About the Scheme

Our team delivers trauma-informed, person-centred support, helping the people we support access the services they need – from securing move-on accommodation and claiming benefits, to accessing counselling and specialist support for substance misuse.

We are proud to offer a space built on dignity, respect, and empowerment – and we’re looking for someone who shares these values.

What You Will Be Doing

As Scheme Manager, you will:

• Lead and support a dedicated team
• Oversee the delivery of high-quality support and advice
• Ensure individuals can access and maintain safe, secure housing
• Promote a positive workplace culture rooted in respect and inclusion

What We Are Looking For

You will bring:

• Knowledge of homelessness legislation, housing law, and the Equalities Act
• Understanding of the complex challenges faced by homeless individuals
• Experience working in homelessness services
• Proven leadership and supervisory experience
• Strong IT and administrative skills
• Full UK Driving Licence

Why Join Hightown?

We value our people and offer a generous benefits package, including:

• 33 days annual leave (including bank holidays), rising to 35 with service
• Annual performance bonus
• Monthly attendance bonus
• Comprehensive wellbeing support through the Five Ways to Wellbeing
• Ongoing training and development
• Workplace pension & life assurance (3x annual salary)
• Refer-a-friend scheme (£130 bonus)

At Hightown, we put the people we support first. We are committed to building passionate, inclusive teams that deliver outstanding care – cost-effectively, without compromising on quality or safety.

We are proud to be an Equal Opportunities & Disability Confident Employer.