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- Tasks: Lead and coordinate events, ensuring exceptional experiences for clients.
- Company: Join a college that values learning and community within a Christian ethos.
- Benefits: Enjoy a competitive salary, pension, free parking, and more perks.
- Why this job: Be hands-on in a dynamic role with opportunities for personal growth and teamwork.
- Qualifications: 1 year of guest services, hospitality, and administrative experience required.
- Other info: Flexible hours needed; must be willing to work weekends and events.
The predicted salary is between 24500 - 27000 £ per year.
Salary:
£24,500 – £27,000
Please note, for someone coming in at entry level looking to step up, you will start on £24,500. If you are experienced already within a similar position, you would start on a salary between £26,000 – £27,000.
Pension and free parking, plus other benefits included in package (to be discussed at offer stage)
Job role:
Reporting to the Catering Manager (CM), you will take a focused role in the Conference and Events Division (C+E). You will work with the CM, C+E staff and other stakeholders to coordinate the delivery of exceptional experiences and seamless operations for the conference, events, and hospitality clients of the College.
With a mix of administrative, coordinative, and operative expertise, you will be a vital asset to the entire Hospitality portfolio. You will bring practical knowledge, responding professionally to enquiries and take carriage of events. You lead by example, apply initiative, take instructions, and give direction, where required.
You will respect the Christian ethos of the College and particular sensitivities relative to the Colleges role as a Resource Centre for Learning (RCL) within the United Reformed Church. It is expected that you will have a flexible approach to working hours to take carriage of allocated events.
Please note, this role will be very hands-on and you will be required to run and serve at events such as conferences, weddings, banquets and dinners. So please only apply if you are willing to do so.
You will:
- Work in a pro-active manner, organising your time and work without continuous supervision.
- Have pride in your work, with professionalism and striving for service excellence.
- Respect the privacy of guests and ensure confidentiality of sensitive matters.
- Work in a safe and conscientious manner, observing health and safety requirements, including those relating to COSHH, manual handling, working at height and fire regulations.
- Alert the CM to any concerns or opportunities.
You will:
- Work proactively with the CM and C+E team members to ensure the seamless planning, delivery, and closeout of client experience C+E events.
- Promptly respond to enquiries on events across email, software, telephone, and face to face, taking bookings for events, meeting rooms and liaise with the college staff to ensure the smooth management such bookings.
- Facilitate the setting up, running, supervision and pack down of conferences, meetings, and other C+E functions that you will be accountable for.
- Meet and greet clients as they arrive, coordinate event staff and stakeholders on the day of event.
- Ensure a high standard of presentation and delivery across all conferences, meetings, and other events.
- Conduct appropriate pre-event, event-handover, and event-debrief discussions.
- Provide general administration in collaboration with the C+E members.
- Assist in the development of advertising, marketing literature and promotional events.
- Be a personal licence holder for the College, if required.
- Carry out dining hall services as reasonably necessary to cover staff absence and provide support at peak times and for events.
- Ensure compliance with regulations and best practice relevant to the role as defined including food hygiene, alcohol licensing, health& safety, and fire regulations.
- Seek to identify and implement efficient ways of working and cost savings.
- Provide general assistance to the CM and carry out other tasks, commensurate with the position, as may be specifically delegated from time to time.
- You will have a flexible approach to working hours and be prepared to offer reasonable out of hours support for the Colleges conferences and events.
- You will at all times comply with regulations, policies and procedures of the College or imposed by the Hospitality Manager.
- You will at all times act in the best interests of the College.
- You will act within any standing orders or financial limitations imposed by the Governors, Management committee, Principal, Bursar or Manager in duty from time to time.
- Communication: Promote a culture of open and effective communication to enable constructive relationships with colleagues and internal and external contacts.
- Equality & Diversity: Actively foster an environment which nurtures equality and cherishes diversity.
- Health Safety & Security: Promote, monitor and maintain best practice in health, safety and security.
- Customer Service: Work collaboratively to develop a customer service culture which fosters continuous improvement.
- Personal and People Development: Take responsibility for own personal development and support the development of others to enhance their skills and knowledge.
Job Types: Full-time, Permanent
Pay: £24,500.00-£27,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Every weekend
- Monday to Friday
- Weekend availability
Experience:
- Guest services: 1 year (required)
- Hospitality: 1 year (required)
- Administrative experience: 1 year (required)
Work Location: In person
AMRT1_UKCT
Conference and Events Supervisor employer: BLW Recruitment LTD
Contact Detail:
BLW Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference and Events Supervisor
✨Tip Number 1
Make sure to highlight your hands-on experience in event management during your conversations. Since this role is very operational, showcasing your ability to run and serve at events will set you apart.
✨Tip Number 2
Demonstrate your proactive approach by discussing specific instances where you successfully coordinated events or managed multiple tasks simultaneously. This will show that you can work independently and efficiently.
✨Tip Number 3
Familiarize yourself with the Christian ethos of the College and be prepared to discuss how you can respect and promote this in your role. This understanding will resonate well with the hiring team.
✨Tip Number 4
Be ready to talk about your customer service skills and how you've fostered positive relationships with clients in previous roles. This is crucial for ensuring a high standard of presentation and delivery at events.
We think you need these skills to ace Conference and Events Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, event coordination, and customer service. Use specific examples that demonstrate your ability to manage events and work proactively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the college's mission. Mention your understanding of the Christian ethos and how you can contribute to creating exceptional experiences for clients.
Showcase Relevant Skills: Emphasize skills such as communication, organization, and problem-solving. Provide examples of how you've successfully managed events or worked collaboratively with teams in previous roles.
Highlight Flexibility: Since the role requires a flexible approach to working hours, mention your willingness to work evenings and weekends. This shows your commitment to ensuring the success of events.
How to prepare for a job interview at BLW Recruitment LTD
✨Show Your Passion for Events
Make sure to express your enthusiasm for organizing and managing events. Share specific examples of past experiences where you successfully coordinated events, highlighting your role in ensuring everything ran smoothly.
✨Demonstrate Proactive Problem-Solving
During the interview, be prepared to discuss how you handle unexpected challenges. Provide examples of situations where you took initiative to resolve issues quickly and effectively, showcasing your ability to think on your feet.
✨Highlight Your Customer Service Skills
Since this role involves direct interaction with clients, emphasize your customer service experience. Discuss how you ensure a positive experience for guests and how you handle inquiries or complaints professionally.
✨Understand the College's Ethos
Familiarize yourself with the Christian ethos of the College and its role as a Resource Centre for Learning. Be ready to discuss how you can respect and promote these values in your work, demonstrating your alignment with the organization's mission.
