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- Tasks: Lead the Reception team and ensure outstanding guest service in a luxury hotel.
- Company: Join Red Carnation Hotel Collection, an award-winning family-owned hotelier with 18 stunning properties worldwide.
- Benefits: Enjoy professional training, free meals, discounts, and a generous holiday allowance.
- Why this job: Be part of a top-rated employer with a commitment to employee development and recognition.
- Qualifications: Previous hotel Reception Manager experience and excellent communication skills required.
- Other info: Work in a beautiful five-star country house hotel surrounded by picturesque countryside.
The predicted salary is between 19800 - 46200 £ per year.
Reception Manager ***luxury hotel in Dorset***
Incredible benefits
We are looking for an enthusiasticReception Manager to join our family on a full time basis. This position reports to the Front Office Manager.
Working pattern: shift work 8 hours per day/ shift from 7am until 9pm.
Salary: £33,000 + Service charge
We are looking for someone with previous hotel Reception Manager experience withexcellent communication skills and strong attention to detail. Hasa positive attitude towards training and development and enjoysdelivering personalisedoutstanding service to our guest.
As aReception Manager you will be:
- Responsible for the day to day running of the Reception department
- Lead a professional team ensuring their training and development
- Monitoring customer satisfaction andensuring guests receive personalised, attentive service
- Innovating ideas and experiences that enhance our guests stay
- Carrying our regular audit on standards as per Forbes 5 star standards
- On a daily basis to supervise the smooth running of all FO operations
- Assist with rotas, time sheets, payroll and holiday management
Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.
We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.
The Summer Lodge Country House is set within the enchanting village of Hardys Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.
What's in it for you?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection
- Staff Appreciation Party and other Employee Recognition Events
Join us in this incredible new opportunity!
We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the Right to Work in the UK.
AMRT1_UKCT
Reception Manager employer: Summer Lodge Country House Hotel
Contact Detail:
Summer Lodge Country House Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with the Forbes 5-star standards, as this role requires regular audits on these criteria. Understanding what makes a hotel truly luxurious will help you stand out during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully trained and developed a team in previous roles. This will demonstrate your ability to lead the reception department effectively.
✨Tip Number 3
Research the Red Carnation Hotel Collection and their commitment to employee development. Being knowledgeable about their values and awards can help you connect with the interviewers and show your enthusiasm for joining their family.
✨Tip Number 4
Prepare to discuss innovative ideas that enhance guest experiences. Think about unique services or improvements you've implemented in past positions that could align with the luxury service expected at this hotel.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Reception Manager in the hotel industry. Detail specific responsibilities and achievements that showcase your ability to lead a team and deliver outstanding service.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've effectively communicated with guests and team members in past positions. This could include handling guest complaints or training staff.
Express Enthusiasm for Training and Development: Mention your positive attitude towards training and development. Share any relevant experiences where you have contributed to team training or personal development initiatives.
Personalize Your Application: Tailor your cover letter to reflect your passion for providing personalized service. Discuss how you can innovate ideas and enhance guest experiences, aligning with the hotel's commitment to excellence.
How to prepare for a job interview at Summer Lodge Country House Hotel
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide outstanding service in previous roles, as this aligns with the hotel's commitment to personalized guest experiences.
✨Highlight Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully trained and developed team members in the past. This will demonstrate your ability to foster a positive work environment.
✨Demonstrate Attention to Detail
The job requires strong attention to detail, especially when it comes to monitoring customer satisfaction and maintaining Forbes 5-star standards. Prepare to discuss how you ensure high standards in your work and any systems you use to keep track of details.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experience where you successfully resolved guest complaints or improved operational efficiency.
