Head of Vetting Services

Head of Vetting Services

Apply before 11:55 pm on Friday 13th June 2025

Salary

£56,344 – £70,422

National Minimum £56,344 – Maximum £62,590

London Minimum £63,397 – Maximum £70,422

Location

Bristol, Stratford, Telford

Job description

The successful candidate will report to the Head of Personnel Security. They will be

Working with individuals in the United Kingdom Security (UKSV) and Government Security Group (GSG) both of which are within the Cabinet Office to support cross Government National Security Vetting ( NSV ).

Responsible for process improvements and policy changes to ensure the NSV process within HMRC is aligned.

Collaborating with a wide range of key stakeholders across HMRC and providing expert advice to assist with their business requirements.

Undertake complex vetting decisions and attend Security Vetting Appeals Panels (SVAP) and Employment Tribunals as required to defend decisions where NSV has been either refused or withdrawn.

Sponsoring and managing a programme of improvements to HMRC's vetting IT systems and services.

Facilitating and leading organisational learning reviews, extracting valuable lessons learned data to improve the service.

Responsible for :- delivering a Vetting Service within the Key Performance Indicators, Forecasting HMRC demand as required by UKSV. Monitoring Performance, flexing resource as required whilst managing risks to delivery of NSV for the business. Leading and motivating the operational vetting teams across locations, direct line management of 2 Senior vetting managers.

Person specification

As the head of National Security Vetting for HMRC, you will be pivotal in providing an excellent vetting service to our customers. This is an interesting and busy post, and the role holder will need good communication and customer service skills, an ability to work independently to lead the vetting team which is spread over 4 locations.

Qualities will include :-

• Strong leadership experience, both personal and corporate, in managing change and experience of leading and motivating high performing teams.
• Personally taking responsibility for delivering a timely, high quality and cost effective service with focus and energy.
• Ability to empower and make changes that add value, with a strong focus on improved outcomes and performance by encouraging innovation, giving people the space to take initiative in flexible interdependent communities.
• Demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
• Have the ability to establish and maintain strong relationships at all levels in the organisation, working collaboratively across teams, engaging and building trust to generate commitment to goals.
• Provide support to the Head of Personnel Security , including representing at various boards and meetings with internal and external stakeholders.

Essential Criteria

• Demonstrates exceptional risk management capabilities with a track record of making sound risk-based decisions that deliver measurable results.
• Champions continuous service improvement through innovative approaches that enhance efficiency and stakeholder satisfaction.
• Solves complex problems with creative strategic thinking, turning challenges into opportunities for organisational growth.
• Inspires and develops high-performing teams through transformative leadership and effective personnel management.
• Communicates with clarity and impact across all platformswhether writing persuasive documents, facilitating crucial conversations, or delivering compelling presentations.
• Exhibits outstanding self-direction and initiative, actively pursuing personal growth while driving projects forward independently.

Additional Security Information

The successful candidate will be required to hold National Security Vetting at Security Check level or a willingness to obtain it before starting the role. They will also be required to apply for National Security Clearance at Developed Vetting once in the role.

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