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- Tasks: Lead exceptional customer service and enhance resident experience across two London sites.
- Company: Join a prestigious Build-to-Rent developer making waves in the London housing market.
- Benefits: Enjoy a competitive salary up to £35,000 plus benefits and a vibrant work culture.
- Why this job: Be at the heart of community engagement and make a real impact on residents' lives.
- Qualifications: Experience in customer service and property management is essential for this role.
- Other info: Opportunity to coordinate exciting community events and foster a welcoming environment.
The predicted salary is between 21000 - 35000 £ per year.
Job Advertisement: Resident Services Coordinator – Build-to-Rent Development Location: East or North London Salary: Up to £35,000 per annum + Benefits The Role A prestigious Build-to-Rent (BTR) developer in London is seeking an experienced Resident Services Coordinator to lead the delivery of exceptional customer service across two sites (North & East London) and enhance the resident experience. This role involves coordinating resident services, supporting operational efficiency, and fostering a vibrant, community-focused environment. Key Responsibilities Manage day-to-day resident services, acting as the primary point of contact for complex inquiries and escalations. Oversee the coordination of resident move-ins, move-outs, and property tours. Supervise front-of-house operations, ensuring a welcoming and secure environment. Liaise with internal teams and external contractors to ensure prompt resolution of maintenance and service issues. Plan and execute community events to drive resident engagement and satisfaction. Maintain accurate and up-to-date records of resident interactions, service requests, and property operations. Support leasing activities, including managing prospective tenant inquiries and conducting property viewings. Assist with the implementation of resident retention strategies and feed…
Resident Services Coordinator - Build-to-Rent employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Coordinator - Build-to-Rent
✨Tip Number 1
Familiarize yourself with the Build-to-Rent sector and its unique challenges. Understanding the specific needs of residents in this type of development will help you stand out as a candidate who is genuinely interested in enhancing the resident experience.
✨Tip Number 2
Network with professionals in the property management and customer service fields. Attend local events or join online forums related to residential services to gain insights and make connections that could benefit your application.
✨Tip Number 3
Showcase your experience in managing community events or resident engagement initiatives. Highlighting any past successes in creating a vibrant community atmosphere can demonstrate your ability to foster resident satisfaction.
✨Tip Number 4
Prepare to discuss how you would handle complex inquiries and escalations during the interview. Having specific examples ready will illustrate your problem-solving skills and your commitment to providing exceptional customer service.
We think you need these skills to ace Resident Services Coordinator - Build-to-Rent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Resident Services Coordinator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since this role focuses on exceptional customer service, make sure to emphasize any previous experience in customer-facing roles. Provide specific examples of how you've managed inquiries or resolved issues effectively.
Showcase Coordination Skills: Demonstrate your ability to coordinate services and manage operations. Include examples of how you've successfully overseen projects or events, particularly in a residential or community-focused environment.
Personalize Your Application: Craft a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working with a Build-to-Rent developer and how you can contribute to enhancing the resident experience.
How to prepare for a job interview at Cobalt Recruitment
✨Showcase Your Customer Service Skills
As a Resident Services Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've handled complex inquiries or resolved issues in previous roles. Highlight your ability to create a welcoming environment and enhance resident experiences.
✨Demonstrate Coordination Experience
This role requires strong coordination skills. Discuss your experience managing move-ins and move-outs, as well as any events you've organized. Emphasize your ability to work with various teams and contractors to ensure smooth operations.
✨Emphasize Community Engagement
Community-focused initiatives are crucial for this position. Prepare to talk about any past experiences where you planned or executed community events. Show your passion for fostering a vibrant community and how you can contribute to resident engagement.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling a difficult resident complaint or coordinating a last-minute event, and how you would address them.
