Rituals | Store Manager

Rituals, the iconic brand known for luxurious products has a fantastic opportunity for an experienced Store Manager, for their store based within Luton Airport. This is a very busy and dynamic retail environment, where no 2 days are ever the same. Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop’s success and team spirit. Rituals have been in operation for 25 years, and commit to their original ethos, “we are not here to sell you beauty, we are here to make you feel good”. That ethos is not only for their customers, but for their teams as well, with a wide range of commitments to the well being of their valued team. The role is 40 hours per week, managing a team of 7 people – as the role is based at Luton airport, the trading hours are from 4am to 10pm daily, you would work a mixture of shifts, either an early shift from 4am, or a late shift, up to 10pm, with middle shifts as well. You must be flexible across all 7 days of the week. Ideal candidates will have the following: Experience in managing a retail store, both operationally and delivering high levels of customer service Commercial awareness – ability to drive sales and team performance through managing KPI’s and coaching and motivating a team to deliver amazing service A passion for working with a team, being hands-on in the role and leading by example every day – great communication skills, motivation and inspiring management style Ability to make decisions quickly and responsibly problem solving What you get: Excellent Salary with a very generous monthly bonus Investment in training and development Employee discounts Quarterly product allowanxw Numerous well being initiatives Company and Team events Share your talents As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential! Youll work closely with your Area Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. Youll lead by example and coach your team to deliver an excellent customer experience! Youll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1s and making a genuine connection with your team by celebrating success! Bring all of you High on energy, low on ego and with a little bit of humour! You are one of a kind because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated. As this role is based at Luton Airport – you are required to have full airside clearance to work in any airport. This requires pre-clearance checks of 5 years of employment referencing and a Criminal reference check before you can start the role. JBRP1_UKTJ