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For Companies At a Glance
- Tasks: Be the voice of our brand, helping customers with their inquiries and ensuring smooth order management.
- Company: Join a dynamic team near Fareham that's committed to excellent customer service.
- Benefits: Enjoy a fixed-term contract with opportunities for growth and collaboration.
- Why this job: This role offers hands-on experience in customer service and a chance to make a real impact.
- Qualifications: No specific qualifications required, just a passion for helping others and great communication skills.
- Other info: This is a 12-month contract, perfect for students looking for valuable work experience.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor – 12 month fixed term contract Our clients based close to Fareham have an exciting opportunity for a Customer Service Advisor to join their growing team on a 12-month fixed term contract. You will act as a brand ambassador for our clients and deliver effective customer service, ensuring that all customer questions are answered quickly and efficiently. Responsibilities: Administer all aspects of the order process management flow Communicate with customers concerning quotations, sales orders, deliveries, invoicing, warranty and all other after sales requirements Enter inter-company purchase and sales orders/credits on to SAP. Respond to all phone enquiries Monitor and manage queries to ensure they are resolved in a timely manner, escalating to the Customer Service Manager as appropriate Work with the internal and external sales team and other key company stakeholders to foster positive customer service behaviours and increase collaboration to maintain and improve customer service levels Liaise with business teams to keep customers informed about progress Work within agreed management processes and comply to…
Customer Service Advisor employer: Latitude Recruitment Careers
Contact Detail:
Latitude Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting as a Customer Service Advisor will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be responding to phone enquiries, being clear and concise in your speech will make a great impression during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples of how you've resolved customer issues in the past, as this will highlight your capability to manage queries effectively.
✨Tip Number 4
Research SAP and its functionalities. Since you'll be entering orders and credits into SAP, having a basic understanding of how it works can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as order process management and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly any roles where you managed inquiries or worked with sales teams. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer queries or improved service levels in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Latitude Recruitment Careers
✨Know the Company and Its Values
Before your interview, take some time to research the company and understand its values. Being able to articulate how you align with their mission will show that you're genuinely interested in the role and the organization.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experiences that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarize Yourself with SAP
Since the role involves entering orders into SAP, it’s beneficial to have a basic understanding of this software. If you have experience with similar systems, be prepared to discuss that and how quickly you can adapt to new technologies.
✨Showcase Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions.
