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- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join Brandon Hire Station, the UK's leading tool and equipment hire provider.
- Benefits: Enjoy competitive salary, 25 days holiday, and free tool hire perks.
- Why this job: Be part of a passionate team dedicated to exceptional service and growth.
- Qualifications: Experience in customer service within the tool hire sector is essential.
- Other info: Monday to Friday hours with no weekends and various employee discounts.
The predicted salary is between 24000 - 36000 £ per year.
Working in our Glasgow office and reporting in to the Operations Manager, our Hire Controllers are on hand to deliver the highest level of customer service to our customers, suppliers and colleagues alike. Being telephone based you’ll deal with people from all over the UK ensuring they get what they need, when they need it as efficiently as possible.
Key Responsibilities
- Respond to all customer enquiries in an effective, professional and timely manner
- Effectively deliver on customer orders by understanding their needs and offering the best solution
- Match or surpass the target conversion rate from quote to order set by your line manager
- Liaise with external suppliers in order to provide a seamless service to the customer
- Manage the full customer journey from the initial quote through to customer invoice
- Play a key role in the ongoing growth and development of the business
- Ensure all KPI’s are achieved such as revenue, margin, calls levels, emails, tickets resolved, queries and credits
What We’re Looking For
- Proven experience of providing a first-class customer service within tool hire / rental sector – Essential
- Comfortable working in a busy office
- Articulate communicator, enthusiastic and revenue focused
- Thrives in a team environment
- Ability to prioritise workloads, work under pressure and to strict deadlines with a good attention to detail
- Microsoft skills: word, excel and outlook
- Comfortable using multiple systems
What We Can Offer You
- Competitive salary
- Monday – Friday working hours, no weekends!!
- Salary sacrifice pension
- 25 days holiday, plus bank holidays
- Additional holiday purchase scheme
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Eye care vouchers
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Gym discounts
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
Brandon Hire Station is the leading provider of tool and equipment hire in the UK.
Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.
At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.
If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.Salary: CompetitiveShift Hours: 40 per week.Business Unit: Brandon Hire Station
Hire Controller - Glasgow employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller - Glasgow
✨Tip Number 1
Familiarize yourself with the tool hire and rental sector. Understanding the specific needs and challenges of customers in this industry will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role is telephone-based, being articulate and confident in your communication will be key to impressing us.
✨Tip Number 3
Showcase your ability to work under pressure. Prepare examples from your past experiences where you successfully managed multiple tasks or tight deadlines, as this is crucial for the role.
✨Tip Number 4
Research our company values and commitment to customer service. Being able to align your personal values with ours will demonstrate your enthusiasm and fit for the team.
We think you need these skills to ace Hire Controller - Glasgow
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hire Controller. Familiarize yourself with the key tasks such as responding to customer inquiries and managing the customer journey.
Tailor Your CV: Highlight your experience in providing first-class customer service, especially within the tool hire or rental sector. Use specific examples that demonstrate your ability to thrive in a busy office environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their requirements, particularly your communication skills and ability to work under pressure.
Showcase Relevant Skills: Make sure to mention your proficiency in Microsoft Word, Excel, and Outlook, as well as your comfort with using multiple systems. This will show that you are well-prepared for the technical aspects of the job.
How to prepare for a job interview at Vp plc
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in providing exceptional customer service, especially in the tool hire or rental sector. Be prepared to share specific examples of how you've effectively handled customer inquiries and resolved issues.
✨Demonstrate Your Communication Abilities
As the role requires articulate communication, practice explaining complex ideas simply and clearly. During the interview, focus on how you can convey information effectively over the phone, as this will be a key part of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer situations. Think about past experiences where you successfully managed customer orders or dealt with challenging inquiries, and be ready to discuss these scenarios.
✨Familiarize Yourself with the Company
Research Brandon Hire Station and understand their commitment to customer service and their product offerings. Being knowledgeable about the company will show your enthusiasm for the role and help you align your answers with their values.
